PostScan Mail • Miami, FL 33222 • Posted 2 days ago via LinkedIn
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We are seeking a qualified Customer Service Representative to provide support to our business development representatives and respond to customer and prospect queries. The ideal candidate will be an experienced professional with knowledge of sales and customer service best practices, able to interpret sales metrics, and goal-oriented. This role involves managing incoming phone calls, generating sales leads, and ensuring excellent service standards and high customer satisfaction.
We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Office address: 12955 Biscayne Blvd, Miami FL 33181
Responsibilities
Requirements and Skills
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Schedule: Monday - Friday; 9:00am-5:30pm; In Person
Benefits:
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