GENTLE MONSTER • Anaheim, CA 92808 • Posted 2 days ago via LinkedIn
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The Customer Service Representative at GENTLE MONSTER acts as the site liaison for guests and operations, providing outstanding customer service through various channels including email, phone, and chat. This role involves handling customer complaints, maintaining product knowledge, collaborating with operations partners, and managing customer data using CS systems. The ideal candidate will have a college degree, proficiency in Microsoft Excel, and experience in customer support or as a Client Service Representative.
ABOUT US
Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS and the dessert brand NUDAKE. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions.
GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.
TAMBURINS is a perfume brand that explores undefined territories of beauty.
TAMBURINS merges storytelling inspired by scattered scenes of the world with sophisticated and delicate perfumery techniques to capture the essence of true fragrance. TAMBURINS is a brand dedicated to sensory communication beyond customary experience through content that reinterprets various artistic elements, including objects, paintings, and performances, within a narrative-driven, exhibition-style space.
NUDAKE is an F&B brand that redefines dessert culture with its ‘Make New Fantasy’ ethos.
It creates novel desserts by integrating elements of fashion and art, transporting consumers to a new fantasy. By experimenting with and creating content that diverges from conventional processes and norms, NUDAKE delivers a message to consumers beyond the F&B experience.
Key Responsibilities:
Customer Interaction:
Problem Solving:
Product Knowledge:
Team Collaboration:
Data Management:
Qualifications:
Job Type: Full-time
Benefits:
Shift:
Weekly day range:
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