Job Search Assistant
Technical Support Specialist
V-Soft Consulting Group, Inc. • Raleigh, NC 27601 • Posted 2 days ago via LinkedIn
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • Contract • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Field Technical Support Specialist is responsible for onsite support across all services utilizing ITIL service processes including change, incident, release, and configuration management. This role involves implementing new releases of service components, managing moves, adds, and changes, and resolving problems and incidents related to service components such as routers, firewalls, switches, and communication software. The position is based in Raleigh, North Carolina, and is a 6-12 months contract.
Responsibilities
- Onsite support across all services utilizing ITIL service processes of change, incident, release and configuration management
- Implement new releases of service components into the operational environment following well-defined processes
- Implement moves, adds, and changes to service components
- Involved in the investigation, diagnosis, resolution of problems and incidents
- Perform site surveys, assessments, and physical inventories
- Resolve incidents and problems with the assistance of other analysts and specialists
- Installations of new equipment and infrastructure including cabling, switches, patch panel, VOIP, firewall, routers, AP’s at customer locations
- Work with vendors for assistance with equipment implementations
- Maintain standard approved IOS configurations
- Hardware configuration – make changes as needed
Qualifications
Required
- Experience performing site surveys, assessments, and physical inventories
- Experience resolving incidents and problems with the assistance of other analysts and specialists
- Installations of new equipment and infrastructure including cabling, switches, patch panel, VOIP, firewall, routers, AP’s at customer locations
- Experience working with vendors for assistance with equipment implementations
- Maintain standard approved IOS configurations
- Hardware configuration – make changes as needed
Full Job Description
Title: Field Technical Support
Location: Onsite - Raleigh North Carolina 27609
Duration: 6-12 Months Contract
Job Description
Onsite support across all services utilizing ITIL service processes of change, incident, release and configuration management. This position will implement new releases of service components into the operational environment following well-defined processes. This position will implement moves, adds, and changes to service components. This position will be involved in the investigation, diagnosis, resolution of problems and incidents. Service components include: routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols.
Required Skills:
- Experience performing site surveys, assessments, and physical inventories
- Experience resolving incidents and problems with the assistance other analysts and specialists.
- Installations of new equipment and infrastructure including: cabling, switches, patch panel, VOIP, firewall, routers, AP’s at customer locations
- Experience working with vendors for assistance with equipment implementations.
- Maintain standard approved IOS configurations
- Hardware configuration – make changes as needed
Search for other jobs like this one:
Search for popular related roles:
Search nearby locations hiring for this role: