eTeam • Lewisville, TX 75029 • Posted 2 days ago via LinkedIn
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The Contact Center Specialist II is responsible for handling inbound and some outbound calls to assist customers with questions, comments, and complaints regarding banking products or services. This role involves providing first-line support to resolve routine customer issues, ensuring a positive customer experience, and enhancing relationships between customers and the company. Training and onsite work are required, with a schedule that includes Sunday off and a rotational Saturday schedule.
About eTeam
eTeamSponsor is a digital online fundraising partner specializing in working with sports teams, clubs, and schools. They offer low-cost digital fundraising programs with an average profit of 80%, tailored to meet the unique needs of each organization.
Job Title: Contact Center Specialist II
Job Location: 2850 Lake Vista Drive, Suite 100, Lewisville TX 75067
Job Duration: 1 Year + Possible Extension
Pay rate: $21 to $25 an hour
Client: Banking
Notes:
· Inbound contact center / some outbound call might be there on the follow up to customer
· Assisting the questions related to bank accounts, debit cards, transactions, purchases, statements, rates, transfer related queries, understand the new mobile app/website
· Need experience with financial background to have smother transition into the job
· Contact center experience is a plus
Timings
· Training time – in between 8-5 PM CST (M-F (4-5 weeks) after that shadowing/mentoring (3-5 weeks) – onsite training is required (all 5 days/week)
· Work Schedule – 4 days/office (it may change as per the business requirement – can be 5 days/week too)
· Should be within commutable distance and open to onsite work if required
· Sunday is off (compulsory), and other day according to the shift (but rotational Saturday working would be required)
Mon – Fri 10-7 CST
Sat – 09:30 – 06:30 CST (not working on every Saturday)
CW-Customer Service Specialist II:
Key Responsibilities and Duties:
Educational Requirements:
High School Preferred;
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