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Customer Experience Specialist
Partners Professional • Johns Creek, GA 30097 • Posted 3 days ago
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In-person • Full-time • $17.00-$18.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
This position is seeking a professional Customer Experience Specialist to work on-site in a professional setting in Johns Creek, GA. The role involves handling customer complaints with professionalism, giving detailed explanations of services or products, working with a sales team to improve customer complaint methods, and resolving issues through various communication channels. The position offers a permanent opportunity for the right candidate.
Responsibilities
- Listening to customers’ concerns and handling complaints with professionalism and compassion
- Giving detailed explanations of services or products
- Working with a sales team to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person, through email or chat, over the phone or on social media
- Ability to take on more responsibility as the position develops (administrative experience would be beneficial)
- Monitoring customer satisfaction levels
- Referring customers to superiors when necessary
Qualifications
Required
- At least 2 years of customer service experience (preferably in the home building industry)
- Microsoft Office (including Excel)
- High School Diploma or GED
Full Job Description
SEEKING A PROFESSIONAL CUSTOMER SERVICE REPRESENTATIVE IN JOHNS CREEK, GA
This position will go permanent for the right candidate! It is an "on-site, in-office" position working in a professional setting.
Payrate: $17 - $18/hr. to start
Hours: Monday - Friday from 8 a.m. - 5 p.m.
DUTIES/RESPONSIBILITIES:
- Listening to customers’ concerns and handling complaints with professionalism and compassion
- Giving detailed explanations of services or products
- Working with a sales team to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person, through email or chat, over the phone or on social media
- Ability to take on more responsibility as the position develops (administrative experience would be beneficial)
- Monitoring customer satisfaction levels
- Referring customers to superiors when necessary
REQUIRED EXPERIENCE:
- At least 2 years of customer service experience (preferably in the home building industry)
- Microsoft Office (including Excel)
- High School Diploma or GED
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