Technical Support Specialist

A Technical Support Specialist job in Portage, MI is available through IntePros. Candidates will be responsible providing assistance to field engineers, technicians, and product support personnel. Candidates will be assisting in diagnosing, troubleshooting, repairing, and debugging technical equipment and software. Candidates will also be responding to situations where first-line product support has been unable to resolve issues, and provide solutions for malfunctioning equipment or software. Candidates will also be reporting issues in Salesforce and participating in customer training may also be part of the role.

This is a one-year contract assignment

This a on-site role.

There are two shifts available: 1st 9:30am - 6pm, and 2nd shift 10:30am - 7pm. Mon-Fri.

Technical Support Specialist job responsibilities include:

• Answer phone calls and emails to provide technical support to engineers, technicians, and product support staff.
• Diagnose and troubleshoot issues, offering solutions when first-line support is unable to resolve problems.
• Debug and repair malfunctioning equipment or software.
• Report and document issues using Salesforce.
• May assist in customer training as needed.
• Support customers and users where the product is complex or highly technical in nature.
• Extensive practical experience in diagnosing and troubleshooting technical equipment or software.
• Ability to work independently with minimal supervision, using sound judgement and professional expertise.
• Strong problem-solving skills with a focus on resolving technical issues.
• Familiarity with Salesforce or similar CRM platforms.
• Ability to provide support on highly technical or sophisticated products.
• Understanding and application of procedures and concepts within your discipline.

QUALIFICATIONS:

• College degree required.
• At least 1 to two years of customer service experience in an in-bound call center.
• Proven experience in technical support or related fields.
• Ability to make decisions based on past experience and practical knowledge.
• Strong communication skills, both written and verbal.
• Experience with diagnosing and troubleshooting technical issues in complex systems.

If you are interested in this Technical Support Specialist job in Portage, MI then please click APPLY NOW. For other opportunities available at IntePros go to https://intepros.com/ .If you have questions about the please contact Robert Schemel at rschemel@intepros.com.