Retail Operations Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Assist the General Manager in maximizing sales and profits by meeting and exceeding sales budgets while minimizing shrink.
• Assists the General Manager in recruiting and developing quality staff at all levels. Provides input to location succession planning.
• Provides leadership, effective management and training for staff.
• Ensures communications from home office and the General Manager is delivered to all staff levels.
• Ensures full adherence to all company policies and procedures.
• Implements and enforces controls that protect the company's assets from internal and external shrink.
• Ensures overall floor coaching and supervision is delivered consistently to ensure excellent customer service.
• Completes on a timely basis all administrative work as assigned by the General Manager, (i.e. scheduling, back-office administration).
• Performs daily/ weekly operational audits.
• Ensures adherence to all promotional programs and reports deficiencies in compliance to the General Manager.
• Demonstrates excellent product knowledge and visual merchandising skills
• Performs daily inspections in each store to ensure company standards in visual presentation, stock replenishment and housekeeping are maintained.
• Fulfills all responsibilities of General Manager in his/her absence including responsiveness to landlord and home office requests.

Qualifications

Required

• Leadership qualities and demonstrated organizational skills.
• Excellent time-management skills and problem-solving abilities.
• Strong interpersonal skills with an ability to interact with diverse personalities.
• Ability to multi-task.
• Able to lift up to 40 lbs.
• Able to stand and walk throughout the shift
• High School Diploma or Equivalent; Associate degree or above preferred
• Have a Driver's License
• Two years of previous retail management experience. Multi-store management experience required for multi-store locations

About Hudson Group

Hudson Group is a leading travel retailer specializing in operating newsstands, bookstores, fast food restaurants, and various retail stores, primarily located in airports across North America. They offer a wide range of products and services to travelers, including travel essentials, electronics, accessories, books, magazines, and food and beverage options, aiming to enhance the travel experience through convenience and quality. The company has a strong global presence and strategic partnerships that allow them to expand in international travel retail markets, focusing on customer service, innovation, and tailored shopping and dining options for travelers.