Customer Service Assistant

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Maintaining and developing relationships with existing customers via phone calls and emails
• Communicating with suppliers and internal customers to check on the progress of existing orders
• Handling incoming calls and taking messages
• Meeting and greeting visitors
• Distributing mail, arranging couriers, freight carriers, and tracking of shipments
• Maintaining files and document control
• Responsible for the invoice management, including scanning, returning and creating invoices
• Provide administrative support for the Customer Service Specialists (Sales)
• Administrative support Operations Team with Inventory and Logistics
• Other duties as directed by the District Manager or Sales Manager

Qualifications

Required

• High School diploma or GED
• Proficient in Microsoft Office Suite
• Intermediate level of MS Excel, with the ability to create spreadsheets and manipulate data
• Excellent administrative skills with ability to type at least 45 WPM
• High levels of professionalism with strong attention to detail
• Excellent communication skills, both verbal and written
• Strong team player and the ability to work under pressure
• Ability to prioritize and multi task