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Help Desk Analyst

Mersen USA EP Corp - Newburyport, MA • Remote • Posted 3 days ago

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Remote • Full-time • Senior Level

Job Highlights

Using AI ⚡ to summarize the original job post

The Help Desk Analyst at Mersen USA EP Corp is a field-based role responsible for providing consistent, quality support to customers, following and developing new sales leads, meeting sales volume objectives, coordinating technical support, and intervening in customer service issues. This position requires a blend of sales and technical skills, with a focus on maintaining superior relations with the customer base, developing sales strategies, and ensuring accurate sales forecasts and administration.

Responsibilities

  • Attain annual sales budget/volume
  • Manage assigned sales personnel to achieve sales goals and volume
  • Develop and sustain accurate sales forecasts
  • Contribute to the development of annual sales strategy and action plans
  • Maintain/develop superior relations with customer base
  • Other assigned duties

Qualifications

Required

  • BS/BA degree or equivalent, engineering degree preferred
  • 5 to 7 years’ experience in the electrical industry
  • Experience managing both direct sales and manufacturers reps
  • Leadership and communication skills
  • Good problem solver
  • Travel required up to 50%
  • Ability to travel as needed, at times with limited notice, by air or car

Full Job Description

BE PART OF THE FAMILY



Mission

The Regional Sales Manager Southeast is a field based position within a multifunction sales organization. In order to be successful is this role you must maintain consistent, quality support to customers, follow and develop new sales leads, meet sales volume objectives, coordinate technical support, intervene in regard to customer service, schedule sales calls, assist customers and reps with training, support product launches, provide market information and sales forecasts to sales management and ensure that sales administration responsibilities are completed in a timely and accurate manner.

Main Accountabilities

  • Attain annual sales budget/volume
  • Manage assigned sales personnel to achieve sales goals and volume
  • Develop and sustain accurate sales forecasts
  • Contribute to the development of annual sales strategy and action plans
  • Maintain/develop superior relations with customer base
  • Other assigned duties

Requirements:

  • BS/BA degree or equivalent, engineering degree preferred
  • 5 to 7 years’ experience in the electrical industry
  • Experience managing both direct sales and manufacturers reps
  • Leadership and communication skills
  • Good problem solver
  • Travel required up to 50%
  • Ability to travel as needed, at times with limited notice, by air or car
  • This is a fully remote position, but candidate must be based out or Virginia, North Carolina, Georgia, or Florida.