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Desktop Support Technician
NuAxis Innovations • Washington, DC 20080 • Posted 7 days ago
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In-person • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
NuAxis Innovations is seeking a Desktop Support Technician for a full-time position in Washington, DC. This role involves providing operational support services, including both remote and deskside computer support, managing IT incidents and requests, and ensuring service-related issues are resolved within established SLAs. The ideal candidate will have a service-oriented mentality, a high sense of ownership, and the ability to work effectively with both users and IT support groups to resolve issues.
Responsibilities
- All aspects of both Remote and Deskside computer support
- Owning, tracking and resolving Information Technology (IT) incidents and requests
- Fulfilling requests and resolving incidents within SLAs on a daily basis
- Responding to alerts and escalations
- Working with both user and IT support groups to come up with strategic solutions to recurring problems
Qualifications
Required
- High school diploma or equivalent
- HDI Analyst Certification within 10 business days of hire
- CompTIA A+ Certification within 90 days of hire
- Two (2)+ years experience in an enterprise call center - help desk - service desk - desktop support operations
- Experience in configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment
Preferred
- Bachelor's Degree
- Microsoft Certification
- Apple Support Certification
About NuAxis Innovations
NuAxis Innovations is a leading federal IT company in Tysons Corner, VA, prioritizing customer experience (CX) and human-centered design (HCD) in all projects. They focus on creating IT solutions that prioritize user satisfaction, efficiency, and putting people first. They actively support small business partnerships and offer exciting career opportunities for technologists, designers, and potential teaming partners who share their vision of revolutionizing federal IT solutions.
Full Job Description
**Desktop Support Technician**
Location **Washington, DC**
\# of openings **1**
Salary Range (Min-Max) **00**
**We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.**
**Technology is our Passion. People are our Purpose.**
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Desktop Support Technician** for a Full-Time position.
**Job Summary:**
We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.
**Essential Functions:**
Some of the primary responsibilities of this role would include:
+ All aspects of both Remote and Deskside computer support
+ Owning, tracking and resolving Information Technology (IT) incidents and requests
+ Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
+ Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.
**Education:**
+ High school diploma or equivalent. Bachelor's Degree preferred.
+ HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
+ CompTIA A+ Certification - required within 90 days of hire
+ Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred
+ Apple Support Certification preferred
**Knowledge Requirements:**
+ Incident Management
+ Problem Management
+ Change Management
+ Critical thinking skills
+ Active listening skills and effective communication strategies
+ Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)
+ Enterprise ticketing application experience - Remedy Service Management experience preferred.
+ Installation and maintenance of Windows OS
+ Installation and maintenance of Apple preferred
+ Installation and maintenance of mobile devices
+ Installation/updating of desktop software
+ Remote desktop connections
+ Antivirus support
+ Backup and recovery
+ Desktop performance monitoring and optimization
**Experience:**
Two (2)+ years experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile** :
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More (https://nuaxis.com/about/)** **.**
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. **Learn More (https://nuaxis.com/careers/)** about our Benefits and Culture!
\#NAI #DICE
Location **Washington, DC**
\# of openings **1**
Salary Range (Min-Max) **00**
**We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.**
**Technology is our Passion. People are our Purpose.**
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Desktop Support Technician** for a Full-Time position.
**Job Summary:**
We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.
**Essential Functions:**
Some of the primary responsibilities of this role would include:
+ All aspects of both Remote and Deskside computer support
+ Owning, tracking and resolving Information Technology (IT) incidents and requests
+ Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
+ Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.
**Education:**
+ High school diploma or equivalent. Bachelor's Degree preferred.
+ HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire
+ CompTIA A+ Certification - required within 90 days of hire
+ Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred
+ Apple Support Certification preferred
**Knowledge Requirements:**
+ Incident Management
+ Problem Management
+ Change Management
+ Critical thinking skills
+ Active listening skills and effective communication strategies
+ Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)
+ Enterprise ticketing application experience - Remedy Service Management experience preferred.
+ Installation and maintenance of Windows OS
+ Installation and maintenance of Apple preferred
+ Installation and maintenance of mobile devices
+ Installation/updating of desktop software
+ Remote desktop connections
+ Antivirus support
+ Backup and recovery
+ Desktop performance monitoring and optimization
**Experience:**
Two (2)+ years experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile** :
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More (https://nuaxis.com/about/)** **.**
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. **Learn More (https://nuaxis.com/careers/)** about our Benefits and Culture!
\#NAI #DICE
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