Customer Service Rep

Job Title: Representative, Customer Service - SkilledJob Description

The Customer Care Representative is expected to work cross functionally supporting but not limited to the following groups: Marketing, Capital Sales organization, Field Service, Product Specialist, IT, distribution, supply planning, and health care professionals. As a member of the Robotics Customer Care Organization, there are four main functional areas that the Customer Care Representative will execute against: Sales Support, Complaint Replacement Processing, Service Support, and delivering Customer Experience. This will be done by developing and maintaining positive customer relations with clients/customers, who can substantially affect patient surgeries, company brand, service and/or product revenue(s). Focus of work includes both post and presales. Pre-sale: Responds to customer inquiries to determine appropriate product literature and inventory; influences supply chain, production, shipping schedules, and recognizes new business opportunities. Customer Care Representatives are responsible for presale logistics of capital inventory, upgrade applications coordination, and application evaluations. Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.) through a centralized intake management and hotline system.

Hard Skills

+ Comprehending and executing against complex legal documents

+ Quoting preventative maintenance and robotic repairs

+ Troubleshooting with international regulatory entities

+ Inventory reconciliation

+ Communicating product recalls/quality control

+ Providing phone support for inquiries

+ Implementing procedures to maintain accurate inventory records

Soft Skills

+ Developing and maintaining positive customer relations

+ Influencing supply chain and production schedules

+ Providing feedback and suggestions to improve service levels

+ Consistently demonstrating a positive, constructive, and cooperative attitude

+ Building relationships with internal and external customers

+ Engaging, interacting, and responding in a prompt, accurate, courteous, and poised manner

Job Type

This is a contract position with a duration of 78 Weekly.

Work Site

This is a hybrid position requiring some days on-site in Weston, Florida and some days remote.

Work Environment

2nd shift 1pm-9pm EST. This role is Hybrid. During the first few weeks of training, the candidate will need to report into the Weston Office daily. Once fully trained, they will be able to work from home. If at any point, while the contractor is working from home, their performance declines, they will be required to go back into the office until there is improvement. EOY, EOM, EOQ is the busiest time of the year for them. (PTO is limited around these times).

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.