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Concierge
FirstService Residential • Charlotte, NC 28230 • Posted 8 days ago
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In-person • Part-time • $14.00/hr • Entry Level
Job Highlights
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The part-time concierge at FirstService Residential provides exceptional customer service, including greeting residents and guests, managing access control, operating electronic security systems, and maintaining logs and records. They also assist with general concierge services and perform administrative clerical work. The role requires walking the building premises for monitoring purposes and resolving complaints or issues.
Responsibilities
- Provides exceptional customer service
- Meets and greets residents; checks guests and service providers in/out
- Understands and reacts to emergency response and access control procedures
- Monitors and operates electronic security control systems
- Accurately maintains daily logs, records, and forms
- Assists with general concierge services and performs administrative clerical, Word, and Excel document work
- Walks the building premises as directed for monitoring purposes
- Monitors and controls access to the building
- Resolves and follows up on all complaints/issues, escalating to supervisor if necessary
- Provides general concierge services as well as administrative clerical work when needed
- Helps maintain a safe and secure environment throughout the building/property(s)
- Understands and completes all required forms
- May be assigned other duties by supervisor
Qualifications
Required
- Ability to manage multiple priorities
- Demonstrates excellent customer service, communication, and time management skills
- Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel
- Good written and verbal communication skills
- Strong customer service and interpersonal skills
- Ability to lift 30 - 50lbs
- Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary
- Ability to detect auditory and/or visual emergency alarms
Preferred
- Command of information system hardware/software
About FirstService Residential
FirstService Residential is the largest property management company in North America, specializing in providing full-service property management solutions to various community associations, including active adult communities, commercial properties, and condo associations. They also offer developer services for new projects and developments, along with additional services such as banking and insurance programs, property management accounting, and operational support to ensure smooth property management operations.
Full Job Description
**Job Overview:**
The part\-time concierge providesexceptional customer service\. Meets and greets residents; checks guests and service providers in/out\. Able to understand and react to emergency response and access control procedures; monitors andoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms\.Assistswith general concierge services and performs administrative clerical,Wordand Excel document work\. Walks the building premises as directed for monitoring purposes\.
**Schedule:**
Weekends
Saturdays and Sundays 11:30am \- 7:30pm
**Your Responsibilities:**
+ Providesexceptional customer service\.
+ Meets and greets residents; checks guests and serviceproviders in/out\.
+ Able to understand and react to emergency response and access controlprocedures;monitorsandoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms\.
+ Assistswith general concierge services and performsadministrative clerical,Wordand Excel document work\.
+ Walks the building premises as directedfor monitoring purposes
+ Monitors and controls access to the building
+ Resolves and follows\-up on all complaints/issues, escalating to supervisor if necessary
+ Providesgeneral concierge services as well as administrative clerical work when needed
+ Helpsmaintaina safe and secure environment throughout the building/property\(s\)
+ Walks the building premises as directed for monitoring purposes
+ Have the ability tounderstand and complete all required forms
+ May be assigned other duties by supervisor
**Skills & Qualifications:**
+ Ability to manage multiple priorities
+ Demonstrates excellent customer service,communicationand time management skills\.
+ Basic knowledge of Microsoft Applications, especially Outlook,Wordand Excel\.
+ Command of information system hardware/software is preferred
+ Good written and verbal communication skills
+ Strong customer service and interpersonal skillsrequired
+ Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions\.
+ Computer and peripherals, standard and customized softwareapplicationsand tools, and usualoffice equipment\.
+ Ability toquickly and easily navigatethe property/buildingasrequiredto meet the jobfunctions
+ Ability to lift 30 - 50lbs
+ Requires standing, sitting position forlong periodsof time, walking and occasionalclimbing when necessary
+ Handle, finger, grasp and lift objects and packages; must be able to reach with handsand arms
+ The employeeis required towork at a personal computer for extended periods of timeas well as talking on the phone for extended periods of time
+ Must have the ability to detect auditory and/or visual emergency alarms
+ Occasional overtime may berequired
+ Must have the ability to work extended/flexible hours, weekends, and attend Boardmeetings\.
**Compensation** **:**
$14\.00perhour
**Disclaimer Statement** **:**
The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification\. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job\. This is not anall\-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time\.
The part\-time concierge providesexceptional customer service\. Meets and greets residents; checks guests and service providers in/out\. Able to understand and react to emergency response and access control procedures; monitors andoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms\.Assistswith general concierge services and performs administrative clerical,Wordand Excel document work\. Walks the building premises as directed for monitoring purposes\.
**Schedule:**
Weekends
Saturdays and Sundays 11:30am \- 7:30pm
**Your Responsibilities:**
+ Providesexceptional customer service\.
+ Meets and greets residents; checks guests and serviceproviders in/out\.
+ Able to understand and react to emergency response and access controlprocedures;monitorsandoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms\.
+ Assistswith general concierge services and performsadministrative clerical,Wordand Excel document work\.
+ Walks the building premises as directedfor monitoring purposes
+ Monitors and controls access to the building
+ Resolves and follows\-up on all complaints/issues, escalating to supervisor if necessary
+ Providesgeneral concierge services as well as administrative clerical work when needed
+ Helpsmaintaina safe and secure environment throughout the building/property\(s\)
+ Walks the building premises as directed for monitoring purposes
+ Have the ability tounderstand and complete all required forms
+ May be assigned other duties by supervisor
**Skills & Qualifications:**
+ Ability to manage multiple priorities
+ Demonstrates excellent customer service,communicationand time management skills\.
+ Basic knowledge of Microsoft Applications, especially Outlook,Wordand Excel\.
+ Command of information system hardware/software is preferred
+ Good written and verbal communication skills
+ Strong customer service and interpersonal skillsrequired
+ Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions\.
+ Computer and peripherals, standard and customized softwareapplicationsand tools, and usualoffice equipment\.
+ Ability toquickly and easily navigatethe property/buildingasrequiredto meet the jobfunctions
+ Ability to lift 30 - 50lbs
+ Requires standing, sitting position forlong periodsof time, walking and occasionalclimbing when necessary
+ Handle, finger, grasp and lift objects and packages; must be able to reach with handsand arms
+ The employeeis required towork at a personal computer for extended periods of timeas well as talking on the phone for extended periods of time
+ Must have the ability to detect auditory and/or visual emergency alarms
+ Occasional overtime may berequired
+ Must have the ability to work extended/flexible hours, weekends, and attend Boardmeetings\.
**Compensation** **:**
$14\.00perhour
**Disclaimer Statement** **:**
The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification\. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job\. This is not anall\-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time\.
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