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Customer Service Representative
System One • Rutherford, NJ 07070 • Posted 7 days ago
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In-person • Full-time • Mid Level
Job Highlights
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The Customer Service Representative at System One is responsible for placing customer orders, arranging for delivery, entering pricing into SAP for invoicing accuracy, updating pricing, consolidating orders for best freight charges, and communicating order status to customers. This role requires a customer service background, excellent computer skills, and the ability to act independently and effectively interact with customers and other departments.
Responsibilities
- Place customer orders and arrange for delivery via customers' preferences.
- Enter all customer pricing into SAP for invoicing accuracy.
- Update pricing when project pricing is sent by regional manager.
- Consolidate orders so that customers receive the best freight charges.
- Respond to the needs of the customer by phone or email quickly and accurately.
- Assist other customer service reps when needed.
- Communicate order status to customers quickly and accurately.
- Process RMAs, credits, and rebills within required timeframes.
- Attend regional meetings to increase relationships with sales personnel.
Qualifications
Required
- Customer Service background
- Excellent computer skills- knowledge of SAP a plus
- Min. 5 years in customer-assisted roles
- Ability to act independently and make decisions
- Ability to effectively interact with customers and other departments
- Excellent organizational skills
Full Job Description
Customer Service Representative
Rutherford, NJ
Description:
+ Place customer orders and arrange for delivery via customers' preferences.
+ Enter all customer pricing into SAP for invoicing accuracy.
+ Update pricing when project pricing is sent by regional manager.
+ Consolidate orders so that customers receive the best freight charges.
+ Respond to the needs of the customer by phone or email quickly and accurately.
+ Assist other customer service reps when needed.
+ Communicate order status to customers quickly and accurately.
+ Process RMAs, credits, and rebills within required timeframes.
+ Attend regional meetings to increase relationships with sales personnel.
Qualifications:
+ Customer Service background
+ Excellent computer skills- knowledge of SAP a plus
+ Min. 5 years in customer-assisted roles
+ Ability to act independently and make decisions
+ Ability to effectively interact with customers and other departments
+ Excellent organizational skills
#M1
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Rutherford, NJ
Description:
+ Place customer orders and arrange for delivery via customers' preferences.
+ Enter all customer pricing into SAP for invoicing accuracy.
+ Update pricing when project pricing is sent by regional manager.
+ Consolidate orders so that customers receive the best freight charges.
+ Respond to the needs of the customer by phone or email quickly and accurately.
+ Assist other customer service reps when needed.
+ Communicate order status to customers quickly and accurately.
+ Process RMAs, credits, and rebills within required timeframes.
+ Attend regional meetings to increase relationships with sales personnel.
Qualifications:
+ Customer Service background
+ Excellent computer skills- knowledge of SAP a plus
+ Min. 5 years in customer-assisted roles
+ Ability to act independently and make decisions
+ Ability to effectively interact with customers and other departments
+ Excellent organizational skills
#M1
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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