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Operations Manager
The Hertz Corporation • Syracuse, NY 13203 • Posted 9 days ago
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In-person • Full-time • Junior Manager
Job Highlights
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The Airport Operations Manager at The Hertz Corporation is responsible for directing the activities of frontline employees, including customer service associates, flex representatives, and vehicle service agents, to ensure maximum performance through superior operational leadership, strong communication, and maximum efficiency. This role involves overseeing daily operations, fleet availability, revenue generation, and leading a brand or department at an airport location.
Responsibilities
- Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function
- Leads and supports processes to meet and exceed customer expectations
- Resolves customer issues to ensure a positive customer experience
- Drives the sales process leading to the creation of a dynamic, customer-focused zone commercial organization
- Champions productivity improvements via employee involvement and accountability
- Engages in effective communication plans to build employee engagement
- Conducts performance evaluations for non-exempt employees
- Manages the airport and assigned locations/geographic areas in the General Manager's absence
- Participates in the recruiting process
- Provides various updates and indicators to management
- Remains current on all administrative duties according to company policy
Qualifications
Required
- High School Diploma
- 1-3 years of prior experience in customer service or operations
- Experience in car rental, hospitality, or tourism is a plus
- Results orientation
- Ability to direct and motivate teams
- Ability to work effectively with Senior leaders
Preferred
- Bachelor's Degree
About The Hertz Corporation
Hertz Corporation is a prominent American car rental company with a significant global presence, operating in over 150 countries. The company offers a wide range of car rental and leasing services, including sedans, SUVs, luxury vehicles, vans, and used vehicle sales through Hertz Car Sales. Despite recent financial challenges and a restructuring process, Hertz remains committed to providing reliable transportation solutions to customers worldwide.
Full Job Description
Salary = $59,000/yr
The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.
The key responsibilities and accountabilities for the Airport Operations Manager are:
+ Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function
+ Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
+ Resolves customer issues, ensuring a positive customer experience
+ Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
+ Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
+ Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
+ Conducts performance evaluations that are timely and constructive, where applicable
+ Manages the airport and assigned locations/geographic areas when the General Manager is not present
+ Participates in the recruiting process, as required
+ Provides management with various updates and indicators as requested
+ Remains current on all administrative duties according to company policy
**Educational Background:**
High School Diploma required
Bachelor's Degree preferred
**Professional Experience:**
1-3 Years prior experience of customer service or operations, according to specific job duties
Experience in car rental, hospitality, or tourism a plus
Results orientation
Ability to direct and motivate teams
Ability to work effectively with Senior leaders
**Knowledge:**
+ Customer service resolution practices
+ Excellent communication techniques
+ People management and leadership capability
+ Sales Management/Coaching ability
+ Operations Management
**Skills:**
+ Highly organized
+ Ability to solve problems independently
+ Working knowledge of Microsoft office suite.
+ Time Management skills
+ Customer service aptitude - Ability to address and resolve customer service issues
+ Excellent oral and written communication skills
**Competencies:**
+ Personal Accountability
+ Effective Communication
+ Demonstrates Initiative
+ Passion for Customer Service & Stakeholder Success
+ Trust & Integrity
+ Adaptable and Flexible
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.
The key responsibilities and accountabilities for the Airport Operations Manager are:
+ Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function
+ Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
+ Resolves customer issues, ensuring a positive customer experience
+ Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
+ Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
+ Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
+ Conducts performance evaluations that are timely and constructive, where applicable
+ Manages the airport and assigned locations/geographic areas when the General Manager is not present
+ Participates in the recruiting process, as required
+ Provides management with various updates and indicators as requested
+ Remains current on all administrative duties according to company policy
**Educational Background:**
High School Diploma required
Bachelor's Degree preferred
**Professional Experience:**
1-3 Years prior experience of customer service or operations, according to specific job duties
Experience in car rental, hospitality, or tourism a plus
Results orientation
Ability to direct and motivate teams
Ability to work effectively with Senior leaders
**Knowledge:**
+ Customer service resolution practices
+ Excellent communication techniques
+ People management and leadership capability
+ Sales Management/Coaching ability
+ Operations Management
**Skills:**
+ Highly organized
+ Ability to solve problems independently
+ Working knowledge of Microsoft office suite.
+ Time Management skills
+ Customer service aptitude - Ability to address and resolve customer service issues
+ Excellent oral and written communication skills
**Competencies:**
+ Personal Accountability
+ Effective Communication
+ Demonstrates Initiative
+ Passion for Customer Service & Stakeholder Success
+ Trust & Integrity
+ Adaptable and Flexible
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
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