Job Search Assistant
Operations Manager
City Winery • New York, NY 10176 • Posted 8 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Operations Manager at City Winery is responsible for ensuring operational excellence, guest satisfaction, and management of the Front of House team. This role involves leading service teams, maximizing food and beverage sales, handling pre-shift trainings, promoting retail wine sales, and maintaining cleanliness and organization of the restaurant and venue. The Operations Manager also participates in hiring, training, and managing staff, as well as resolving guest concerns and ensuring the property's cleanliness and maintenance.
Responsibilities
- Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift.
- Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees.
- Ensure restaurant and venue are fully prepared and organized for daily execution of the operation.
- Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable.
- Prepare scheduling on a weekly basis.
- Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs.
- Resolve guest concerns and complaints with exemplary level of hospitality.
- Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops.
- Check in with guests in bar and restaurant area during shift to ensure guest satisfaction.
- Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings.
- Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.
- Maintain & update contact lists, VIP, and public event guest lists.
- Demonstrate an ability to lead and motivate others, and achieve results.
- Demonstrate excellent interpersonal and communication skills with service teams and management.
Qualifications
Required
- Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience
- Exceptional hospitality skills
- Proven leadership skills and commitment to operational excellence
- Strong analytical and data skills
- Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
- Exceptional communication and interpersonal skills both written and verbal
- Functional knowledge of health department and related regulations
- Ability to perform physical requirements of position including standing and walking for extended periods, bending, pulling, pushing, lifting and carrying up to 50 pounds
- Able and willing to work flexible schedule including days, nights, weekends, and holidays
Full Job Description
**Position Summary**
Front of House Operations Managers are our in-house hospitality professionals who ensure daily operational excellence, overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams, maximizing food and beverage sales, handling pre-shift trainings, to promoting retail wine sales, merchandise, and more.
**Overview of Responsibilities:**
+ Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
+ Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees
+ Ensure restaurant and venue are fully prepared and organized for daily execution of the operation
+ Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus
+ Prepare scheduling on a weekly basis
+ Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle
+ Resolve guest concerns and complaints with exemplary level of hospitality
+ Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
+ Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
+ Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
+ Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.
+ Maintain & update contact lists, VIP, and public event guest lists
+ Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.
+ Demonstrate excellent interpersonal and communication skills with service teams and management.
+ Other duties, initiatives, and tasks as per business need
**Minimum Qualifications**
+ Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience
+ Exceptional hospitality skills
+ Proven leadership skills and commitment to operational excellence
+ Strong analytical and data skills
+ Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
+ Exceptional communication and interpersonal skills both written and verbal
+ Functional knowledge of health department and related regulations
+ Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting and carrying up to 50 pounds
+ Able and willing to work flexible schedule including days, nights, weekends, and holidays
Front of House Operations Managers are our in-house hospitality professionals who ensure daily operational excellence, overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams, maximizing food and beverage sales, handling pre-shift trainings, to promoting retail wine sales, merchandise, and more.
**Overview of Responsibilities:**
+ Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
+ Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees
+ Ensure restaurant and venue are fully prepared and organized for daily execution of the operation
+ Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus
+ Prepare scheduling on a weekly basis
+ Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle
+ Resolve guest concerns and complaints with exemplary level of hospitality
+ Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
+ Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
+ Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
+ Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.
+ Maintain & update contact lists, VIP, and public event guest lists
+ Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.
+ Demonstrate excellent interpersonal and communication skills with service teams and management.
+ Other duties, initiatives, and tasks as per business need
**Minimum Qualifications**
+ Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience
+ Exceptional hospitality skills
+ Proven leadership skills and commitment to operational excellence
+ Strong analytical and data skills
+ Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
+ Exceptional communication and interpersonal skills both written and verbal
+ Functional knowledge of health department and related regulations
+ Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting and carrying up to 50 pounds
+ Able and willing to work flexible schedule including days, nights, weekends, and holidays
Search for other jobs like this one:
Search for popular related roles:
Operations/Activities Manager jobs in New York, NYOperations and Technology Manager jobs in New York, NYManager, Operations Management jobs in New York, NYOperations Administration Manager jobs in New York, NYManager - Operations jobs in New York, NYOperations Manager Assistant jobs in New York, NYOperations Manager - Real World Evidence jobs in New York, NYAssistant Manager, Operations jobs in New York, NYGeneral/Operations Manager jobs in New York, NYManager Operations jobs in New York, NY
Search nearby locations hiring for this role:
Operations Manager jobs in Kings Point, NYOperations Manager jobs in East Hills, NYOperations Manager jobs in Hewlett, NYOperations Manager jobs in Emerson, NJOperations Manager jobs in Dobbs Ferry, NYOperations Manager jobs in New Milford, NJOperations Manager jobs in Totowa, NJOperations Manager jobs in Bergenfield, NJOperations Manager jobs in Ardsley, NYOperations Manager jobs in Inwood, NY