Customer Service Manager

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients and the people that you lead that builds rapport, establishes trust, and shines with professionalism. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships last in a company that values inclusion.

**A little about ADP:** We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI\_Videos

Ready to #MakeYourMark? **Apply now!**

**To learn more about Client Services at ADP** , watch here: https://adp.careers/Client\_Services\_Videos

**WHAT YOU'LL DO:** _Responsibilities_

**Here's what you can expect on a typical day:**

**Be a Leader.** You will provide overall direction, prioritize critical issues, and support your team to ensure that work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals. You will serve as a resource for your team, based on a solid working knowledge of the team's responsibilities and each associate's development plan. You'll also participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other ADP business units.

**Mentor and Train.** You will motivate associates while providing continuous feedback on performance and coaching. You will help develop your team members' careers and coordinate any additional training as needed with leadership support.

**Represent ADP.** You will represent ADP as the first level of client-escalated issues. You'll develop an action plan and oversee resolution efforts for payroll processing. Plus, you will provide direct feedback to associates on opportunities to enhance services provided to clients.

**Flex and Adapt.** You thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You're a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.

**TO SUCCEED IN THIS ROLE:** _Required Qualifications_

+ At least **five years** of client service experience

+ At least **three years** of people leadership experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

+ Experience noted above, OR

+ Military experience We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

**BONUS POINTS FOR THESE:** _Preferred Qualifications_

+ Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**

+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

+ **Belong** by joining one of our business resource groups to connect globally with networks and allies who share common interests and experiences.

+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.

+ **Continuously learn** through ongoing training, development, and mentorship opportunities.

+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.

+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

+ **Join a company committed to giving back** and generating a lasting, positive impacton the communities in which we work and live.

+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.

**What are you waiting for? Apply now!**

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.