Hospitality & Office Operations Coordinator (Arlington)

The Arlington Rosslyn office is in the Rosslyn area of Arlington, VA. It is place where Accenture Leadership and all levels of staff co-create, collaborate and learn with our Accenture teams and clients. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support (employee and client welcome experience, meeting preparation and event production).

Hospitality & Office Operations Coordinator will serve as a member of our office operations team and will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations. This role is responsible for a wide range of services that include white-glove and friendly hospitality, executing office meetings and events, internal and external customer support and general administrative care. Hospitality & Office Operations Coordinator oversees the daily maintenance and preparation of meeting and workspaces, relationships with vendors, reservation tool and assisting clients with guest badges. Additional duties may include time/expense reporting and reconciliation, invoice duties and projects in MS Office.

Key Responsibilities:

+ High-energy, friendly and welcoming demeanor to greet/direct employees and visitors, assist with check-in, answer general inquiries, assist in resolving issues/concerns or direct them to the appropriate resource

+ Coordinate and execute all on-site meetings and events including catering, vendor management, customer coordination, workspace reservations, including optimizing and prioritizing space requests.

+ Support a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support.

+ May stock and maintain appearance of general use areas (e.g., copy rooms, coffee/vending areas, etc.).

+ May provide basic technical support for standard office equipment (e.g., copiers and printers).

+ May act as a point of contact for external providers (e.g., shredding contractor, vending/coffee supplier, cleaning contractors).

+ May contribute to the preparation of daily, weekly and monthly reports.

+ May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.

+ May perform administrative duties according to location guidelines including assisting local EA's to perform on-site duties as requested.

+ May carry out instructions for security, fire, health and safety and maintain records.

Job Requirements:

+ The hours are 9:00am to 6:00pm but flexibility is required for this role, based on early morning or evening events

Basic Qualifications:

+ Minimum of 2 years hospitality/customer service experience in a corporate setting

Preferred Qualifications/Skills:

+ Desire and ability to provide top-notch employee and visitor experiences as this position is located at the Guest Welcome Desk.

+ Excellent customer service skills

+ Willingness and aptitude to learn new skills

Professional Skills:

+ Good communication skills (written and oral)

+ Good organizational, multi-tasking, and time-management skills

+ Responsive, flexible, adaptable

+ Good interpersonal skills

+ Comfortable with technology

+ Critical thinking skills

+ Proactive, self-starter

+ Forward thinking

+ Seeks out challenges and opportunities to grow

+ Demonstrated leadership in professional setting; either military or civilian

+ Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Hourly Salary Range

California $22.26 to $49.33

Colorado $22.26 to $42.64

District of Columbia $23.70 to $45.38

New York $20.63 to $49.33

Maryland $20.63 to $39.47

Washington $23.70 to $45.38

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

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For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.