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Service Desk Specialist
ManTech • Chantilly, VA 20151 • Posted 7 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
ManTech is seeking a motivated and customer-oriented Service Desk Specialist to join their team in Chantilly, VA. This entry-level position involves being part of the Tier 1 team of an IT Enterprise Service Desk, handling IT-related service requests, incidents, and problems for the customer's IT business and mission-focus enterprise systems. The role includes receiving, prioritizing, documenting, and actively resolving end-user submitted requests, using common IT skills and tools for troubleshooting at the desktop level.
Responsibilities
- Receive, prioritize, document, and actively resolve end-user submitted requests.
- Use common IT skills and tools to provide hands-on troubleshooting assistance at the desktop level.
- Support a wide array of systems, applications, and services including desktop OSs, web-based applications, and unified communications.
- Learn and troubleshoot peripheral devices and software issues.
- Install, troubleshoot, and resolve software issues.
- Work an eight-hour shift from 6:00 AM until 2:00 PM.
- Learn to use a trouble ticket management system.
- Work directly with customers over the phone to capture IT service requests, incidents, or problems accurately.
- Collaborate and independently learn new technologies.
Qualifications
Required
- Bachelor's Degree and 2 or more years of relevant experience.
- Security + certification and a corresponding Computer Environment cert for a Microsoft Windows environment (e.g., CompTIA A+ or a Microsoft Windows certification).
- Ability to work directly with customers over the phone.
- Desirable: ITIL fundamentals knowledge.
- Capable of collaborating and independently learning new technologies.
About ManTech
ManTech is an American defense contractor specializing in cybersecurity, information technology, intelligence, systems engineering, and logistics support for government and commercial customers. With a workforce of over 9,500 employees, the company operates globally, providing innovative technologies and solutions to protect and defend national security interests, detect and prevent cyber threats, and support critical missions and operations.
Full Job Description
**Secure our Nation, Ignite your Future**
Currently, ManTech is seeking a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA.
Excellent entry level position.
**Responsibilities include, but are not limited to:**
+ The Service Desk Specialist are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer's IT business and mission-focus enterprise systems.
+ The Service Desk Specialist will be directly responsible for receiving, prioritizing, documenting, and actively resolving end-user submitted requests. Specialists will use common IT skills and tools to provide "hands on" troubleshooting assistance at the desktop level.
+ The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).
+ Able to learn and troubleshoot and repair/resolve various issues/requests for peripheral devices.
+ Able to learn to install, troubleshoot and resolve software issues/requests.
+ Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software.
+ Must be able to work an eight-hour shift. **Shift hours for this position** are from 6:00 AM until 2:00 PM. Our Service Desk is available 0600 AM until 6:00 PM Monday through Friday.
+ Able to learn to use a trouble ticket management system.
+ Individuals needs to be comfortable with current Microsoft Windows 10 and Microsoft solutions, including Active Directory, User Account Management & Permissions, Microsoft Office, and Microsoft SharePoint.
+ Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers.
**Basic Qualifications:**
+ Bachelor's Degree and 2 or more years of relevant experience.
+ Needs a Security + certification and a corresponding Compute Environment cert for a Microsoft Windows environment such as the CompTIA A+ or a Microsoft Windows certification.
+ Able to work directly with customers - over the phone - to elicit all necessary details to capture their IT service request, incident, or problem accurately and completely.
+ Desirable is Information Technology Infrastructure Library (ITIL) fundamentals.
+ Candidates must demonstrate the capability to collaborate and independently learn new technologies to be successful.
**Physical Requirements** :
+ Sedentary position
**Clearance Requirement** :
+ Top Secret/SCI and capable of completing a polygraph.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.
Currently, ManTech is seeking a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA.
Excellent entry level position.
**Responsibilities include, but are not limited to:**
+ The Service Desk Specialist are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer's IT business and mission-focus enterprise systems.
+ The Service Desk Specialist will be directly responsible for receiving, prioritizing, documenting, and actively resolving end-user submitted requests. Specialists will use common IT skills and tools to provide "hands on" troubleshooting assistance at the desktop level.
+ The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).
+ Able to learn and troubleshoot and repair/resolve various issues/requests for peripheral devices.
+ Able to learn to install, troubleshoot and resolve software issues/requests.
+ Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software.
+ Must be able to work an eight-hour shift. **Shift hours for this position** are from 6:00 AM until 2:00 PM. Our Service Desk is available 0600 AM until 6:00 PM Monday through Friday.
+ Able to learn to use a trouble ticket management system.
+ Individuals needs to be comfortable with current Microsoft Windows 10 and Microsoft solutions, including Active Directory, User Account Management & Permissions, Microsoft Office, and Microsoft SharePoint.
+ Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers.
**Basic Qualifications:**
+ Bachelor's Degree and 2 or more years of relevant experience.
+ Needs a Security + certification and a corresponding Compute Environment cert for a Microsoft Windows environment such as the CompTIA A+ or a Microsoft Windows certification.
+ Able to work directly with customers - over the phone - to elicit all necessary details to capture their IT service request, incident, or problem accurately and completely.
+ Desirable is Information Technology Infrastructure Library (ITIL) fundamentals.
+ Candidates must demonstrate the capability to collaborate and independently learn new technologies to be successful.
**Physical Requirements** :
+ Sedentary position
**Clearance Requirement** :
+ Top Secret/SCI and capable of completing a polygraph.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.
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