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Call Center Customer Service Representative
Insight Global • Tempe, AZ 85285 • Posted 2 days ago via LinkedIn
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In-person • Full-time • $20.82/hr • Contract • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Call Center Customer Service Representative, you will act as a Remote Gate Agent supporting thousands of drivers across the country using two-way Audio/video communication to verify and coordinate truck specifications and processes. This role involves coordinating and providing updates on a daily basis to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. The position requires extreme detail orientation, the ability to work in a fast-paced environment, quick learning, and technical savvy. The role is on-site in Tempe, AZ, with a 4-month contract and a schedule of Monday-Friday, 8:00am-5:30pm.
Responsibilities
- Act as a Remote Gate Agent supporting thousands of drivers across the country
- Use two-way Audio/video communication to verify and identify truck specifications
- Coordinate, communicate, and provide updates on a daily basis to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers
- Speak to roughly 200 drivers a day
- Work onsite, in the office, Monday-Friday
- Be comfortable working on all major holidays and national/federal holidays
- Work overtime and mandatory overtime as needed, especially during Peak Season
Qualifications
Required
- 1+ year of recent relevant experience in an operations and/or technical role
- Comfortable in a heavy phone support role taking close to 200 transactions per day
- Excellent professionalism and communication skills
- Overall technically savvy and quick learner
- Ability to multi-task and work on multiple projects at once
- Willingness to work over national and federal holidays
- Willingness to work in the office 5 days per week
About Insight Global
Insight Global Education is an education company that offers transformative educational travel programs for university students, recent graduates, high schools, and community groups. They focus on providing safe, culturally vibrant, and educational experiences in remarkable locations around the world, connecting classrooms to communities. Their programs include curricular resources, workshops, and local experiences, with a strong emphasis on health and safety.
Full Job Description
Job Title: Call Center Customer Service Reprehensive
Location: Tempe, AZ
Schedule: Monday-Friday 8:00am-5:30pm (On-site)
Duration: 4 month contract
Rate: $20.82/hr
Start Date: September 30th
Job Title: Call Center Customer Service Representative
Summarized Day-to-Day
On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country and using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers. We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed. On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must. Candidates must be comfortable working onsite, in the office in Your schedule will be Monday-Friday in person/in office.
Amazon operates 24/7 365, so being okay working on all major holidays including but not limited to Presidents Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Xmas Eve, Xmas Day and New Years Eve, is a must, as well as a heavy amount of OT and MOT (mandatory overtime) is important for this team throughout the year especially during Peak Season.
Desired Background
-1+ year of recent relevant experience in an operations and/or technical role
- Must be comfortable in a heavy phone support role taking close to 200 transactions per day
- Excellent professionalism and communication is a must!
- Overall technically savvy, and must be a quick learner
- Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment
- All candidates must be willing to work over national and federal holidays as Amazon operates 365 24/7.
-All candidates must be willing to work in the office 5 days per week.
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