Customer Service Representative

At Zoom Technology, we construct, operate, and maintain a cutting-edge fiber network infrastructure for residential and commercial communities. Through our exclusive partnership with ZoomOnline, we deliver a comprehensive suite of services, including high-speed internet/Wi-Fi, streaming platforms, and voice and data plans. Our commitment to integrity, innovation, and excellence drives us to create a digitally inclusive environment, ensuring seamless connectivity through advanced fiber technology and broadband solutions.

Our Mission: “Our mission is to consistently exceed customer expectations by delivering unparalleled service, fostering trust, and building lasting relationships. We are dedicated to understanding and addressing the unique needs of each customer with integrity, innovation, and a relentless pursuit of excellence.”

Our Core Tenets:

• Exceptional Customer Service: We strive to deliver outstanding service.
• Transparency: We work to be incredibly transparent.
• Autonomy and Accountability: We promote autonomy and accountability.
• Amazing People: Our best perk is the amazing people we employ.
• Long-term Impact: We lean toward long-term impact.

Join Our Team: Are you passionate about helping others and delivering top-notch customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we have an exciting opportunity for you! We’re looking for a dedicated Customer Service Representative to join our vibrant team. With at least 2 years of experience in a customer service center, you’ll bring your expertise to a company that values innovation and excellence.

What You’ll Do:

• Exceptional Service: Deliver and maintain exceptional customer service, prioritizing customer requests and concerns.
• Customer Interaction: Engage with customers to understand and address their needs effectively.
• Team Collaboration: Work with a flexible schedule, including rotating shifts and weekends, to ensure team coverage and meet company and customer needs.

What We’re Looking For:

• Experience: 2+ years in a customer service center.
• Education: High school diploma or GED required.
• Skills: Strong understanding of how to deliver and maintain exceptional customer service.
• Location: Must live within the DFW metroplex and be willing to commute to the office regularly.

Why ZoomOnline?

• Innovative Environment: Be part of a forward-thinking team.
• Collaborative Culture: Work with amazing people who value integrity and excellence.
• Impactful Work: Contribute to a company making a real difference in digital connectivity.

Equal Opportunity Employer: ZoomOnline is an Equal Opportunity Employer. Diversity, Equity, Inclusion, and Belonging (DEIB) are built into our DNA.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift: Rotating Shifts and Weekends

Ability to Commute: Dallas, TX 75201 (Required)

Job Type: Full-time

Work Location: In person

Zoom Technology is an Equal Opportunity Employer. Diversity, Equity, Inclusion, and Belonging (DEIB) are built into our DNA. Ready to take your career to the next level? Apply now and be part of a forward-thinking team dedicated to excellence and innovation!