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Customer Service Representative
Kinetic Personnel Group • Rancho Cucamonga, CA 91739 • Posted 2 days ago
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In-person • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
Kinetic Personnel Group is seeking a dedicated and experienced Customer Service Representative with a background in the manufacturing industry. The role involves assisting callers with order inquiries, updates, and problem-solving, requiring close interaction with the production department to ensure on-time deliveries and accurate invoicing.
Responsibilities
- Assist callers with order inquiries and updates
- Solve customer problems
- Ensure on-time deliveries
- Accurate invoicing
- Close interaction with the production department
Qualifications
Required
- 3-5 years of experience in customer service within the manufacturing industry
- Strong problem-solving skills
- Excellent communication skills, both verbal and written
- Experience with ERP/MRP software
- Experience with RMA (Return Merchandise Authorization) processing
- Ability to work collaboratively with cross-functional teams
- Proficiency in using customer service software and Microsoft Office Suite
- Strong organizational skills and attention to detail
- Ability to multitask and manage time effectively
Preferred
- Bilingual in Spanish
Full Job Description
Kinetic Personnel Group has partnered with a manufacturing facility to recruit for a Customer Service Representative for an immediate opportunity.
Job Description:
We are currently seeking a dedicated and experienced Customer Service Representative with a background in the manufacturing industry. The ideal candidate will have 3-5 years of experience in assisting callers with order inquiries, updates, and problem-solving. This role requires close interaction with the production department to ensure on-time deliveries and accurate invoicing.
Qualifications:
- 3-5 years of experience in customer service within the manufacturing industry.
- Strong problem-solving skills and the ability to handle difficult situations with professionalism.
- Excellent communication skills, both verbal and written.
- Bilingual in Spanish is a plus.
- Experience with ERP/MRP software.
- Experience with RMA (Return Merchandise Authorization) processing.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in using customer service software and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
Benefits:
- Medical, Dental, Vision, 401K
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