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Inside Sales Representative
Go Ape USA • Frederick, MD 21701 • Posted 8 days ago
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Hybrid • Full-time • $16.00-$18.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As an Inside Sales Representative at Go Ape, you will be responsible for delivering exceptional customer service and driving sales growth by responding to booking inquiries, coordinating group bookings, and resolving guest issues. This role involves handling inbound inquiries, executing outreach strategies, maintaining comprehensive records of guest communications, and acting as a primary point of contact for guest inquiries during operational hours.
Responsibilities
- Respond promptly to all inbound inquiries via phone and email, adhering to Inside Sales and Customer Care standards.
- Present the Go Ape experience in a compelling and detailed manner, sharing the excitement of our adventure courses with guests.
- Execute outreach strategies by contacting leads via phone and email.
- Maintain comprehensive records of all guest communications in the company's CRM and Booking Tools.
- Collaborate with sales, marketing, and site teams to arrange special bookings and ensure that guest needs are met.
- Act as a primary point of contact for guest inquiries during operational hours.
- Monitor and respond to guest feedback on social media and review platforms.
- Uphold all company policies and procedures.
- Serve as a brand ambassador for Go Ape.
- Perform other duties and responsibilities as required or requested to support the sales team and enhance the guest experience.
Qualifications
Required
- High school diploma or equivalent.
- Basic proficiency with Microsoft Office products, including Excel and Word.
- At least six (6) months of prior experience in a customer service or sales role.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- A passion for delivering outstanding customer experiences and a drive to exceed sales targets.
Preferred
- Prior experience with lead generation, customer relationship management (CRM) tools, and payment processing systems.
Full Job Description
Description
As an Inside Sales Representative at Go Ape, you will play a pivotal role in delivering exceptional customer service and driving sales growth by responding to booking inquiries and providing detailed information about our outdoor adventure experiences. Your responsibilities will involve handling inbound inquiries, coordinating group bookings, and resolving guest issues, all while ensuring a seamless customer experience throughout the sales cycle.
What does an Inside Sales Representative do?
Requirements
What is required to be an Inside Sales Representative?
What is Go Ape?
Go Ape is an outdoor adventure center offering self-guided treetop courses where guests explore the forest canopy, tackle suspended obstacles, and enjoy thrilling zip lines. We're passionate about inspiring people to live life adventurously while making a positive impact on local communities. Our culture is collaborative and inclusive, with competitive compensation, bonus programs, healthcare plans, paid time off, and flexible scheduling.
Pay Rate: Starting at $16.00-18.00/hr, further consideration based upon experience
Additional Compensation: Commission Program
Schedule: Normal Business Hours, some weekend and evening availability required
Status: Full-Time
Remote Status: Work from Home Flexible, report to Frederick, MD HQ occasionally
As an Inside Sales Representative at Go Ape, you will play a pivotal role in delivering exceptional customer service and driving sales growth by responding to booking inquiries and providing detailed information about our outdoor adventure experiences. Your responsibilities will involve handling inbound inquiries, coordinating group bookings, and resolving guest issues, all while ensuring a seamless customer experience throughout the sales cycle.
What does an Inside Sales Representative do?
- Respond promptly to all inbound inquiries via phone and email, adhering to Inside Sales and Customer Care standards to provide timely, accurate information to potential guests.
- Present the Go Ape experience in a compelling and detailed manner, sharing the excitement of our adventure courses with guests and guiding them through the booking process.
- Execute outreach strategies by contacting leads via phone and email, offering detailed information on Go Ape activities, pricing, and availability to drive new bookings.
- Maintain comprehensive records of all guest communications in the company's CRM and Booking Tools, ensuring data accuracy and integrity for reporting and analysis.
- Collaborate with sales, marketing, and site teams to arrange special bookings and ensure that guest needs are met, especially for third-party and group events.
- Act as a primary point of contact for guest inquiries during operational hours, working closely with site teams to resolve issues and ensure guest satisfaction.
- Monitor and respond to guest feedback on social media and review platforms such as TripAdvisor, Yelp, and Google, providing timely resolutions to any issues raised.
- Uphold all company policies and procedures, ensuring compliance with Go Ape's high standards of customer service and operational excellence.
- Serve as a brand ambassador for Go Ape, embodying the organization's mission and values in every interaction with guests, clients, and internal teams.
- Perform other duties and responsibilities as required or requested to support the sales team and enhance the guest experience.
Requirements
What is required to be an Inside Sales Representative?
- High school diploma or equivalent.
- Basic proficiency with Microsoft Office products, including Excel and Word.
- At least six (6) months of prior experience in a customer service or sales role, demonstrating strong communication and problem-solving skills.
- Ability to manage multiple tasks effectively in a fast-paced environment while maintaining attention to detail and accuracy.
- A passion for delivering outstanding customer experiences and a drive to exceed sales targets.
- While not required, prior experience with lead generation, customer relationship management (CRM) tools, and payment processing systems is a huge plus.
What is Go Ape?
Go Ape is an outdoor adventure center offering self-guided treetop courses where guests explore the forest canopy, tackle suspended obstacles, and enjoy thrilling zip lines. We're passionate about inspiring people to live life adventurously while making a positive impact on local communities. Our culture is collaborative and inclusive, with competitive compensation, bonus programs, healthcare plans, paid time off, and flexible scheduling.
Pay Rate: Starting at $16.00-18.00/hr, further consideration based upon experience
Additional Compensation: Commission Program
Schedule: Normal Business Hours, some weekend and evening availability required
Status: Full-Time
Remote Status: Work from Home Flexible, report to Frederick, MD HQ occasionally
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