IT Workplace Engineer

Our internal IT department is seeking an ambitious IT Workplace Engineer with a passion for technology and delivering an exceptional workplace experience for end users. You'll be joining a fast-growing software company with a modern, cloud-based infrastructure across multiple global offices. This is an exciting opportunity for someone who enjoys solving technical challenges while contributing to the success of a dynamic, global team.

As part of the Modern Workplace Team, a group of four skilled professionals with diverse expertise, you'll be responsible for managing and maintaining IT assets at our Austin branch and supporting our global Microsoft 365 environment. You will play a key role in implementing new services and infrastructure to continuously improve the Modern Workplace environment. In addition to troubleshooting technical issues raised through the Helpdesk, you'll tackle a variety of other exciting challenges and be part of our mission to create a seamless and efficient IT experience across the company.

A Day in the Life of an IT Workplace Engineer:
• Provide on-site IT support to colleagues at the Austin office
• Oversee and manage IT equipment and hardware inventory
• Ensure the smooth operation of local office infrastructure
• Collaborate with remote IT team members to deliver seamless IT services across the company
• Maintain and optimize the performance of our Microsoft 365 environment
• Address and resolve technical issues through the Helpdesk
• Engage with end users to offer technical support and guidance
• Document solutions and contribute to the creation of knowledge base resources for future reference
• Proactively identify opportunities to enhance IT workflows and improve workplace efficiency

I Am Someone Who:
• Is enthusiastic about delivering exceptional customer service
• Strives to create the best possible work experience for colleagues
• Thrives in a dynamic environment, excelling at prioritizing and multitasking
• Communicates effectively with both technical and non-technical team members
• Is open to traveling to support remote offices when needed
• Possesses versatile technical skills and a hands-on, problem-solving approach

I Have:
• Experience working in IT
• Hands-on experience with Microsoft 365
• Familiarity with networking and operating systems like Windows and macOS

Bonus Points For:
• Experience with PowerShell and other scripting languages
• Experience with Jira and Confluence
• Experience with Azure, Entra ID, Intune, Conditional Access, and other cloud-based technologies

US: Diversity Statement - Equal Employment Opportunity

It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.

Meet our Recruiter Alicia Spencer