IT Technician

Job Type

Full-time

Description

Position: Full-Time IT Technician

Description Average hourly rate is $20.26 (including wage, incentives, bonuses, overtime, shift differential, etc.)

Remote Capabilities: Available for those residing in or near the Dallas area.

Are you passionate about working in a dynamic Information Technology (IT) environment that delivers exceptional service? Do you desire the flexibility to work remotely? Then Mainstream Nonprofit Solutions has the job for you!

Education: High School/GED diploma required.

Experience: Experience in computer systems or a helpdesk setting preferred.

Requirements: Valid driver's license and ability to meet agency underwriting standards.

Training: On-the-job training will be provided to ensure your success.

A Day in The Life as an IT Technician

As an IT Technician, you will be the first line of support for our staff. Your day-to-day responsibilities will include provisioning user accounts, troubleshooting connectivity issues, and fixing equipment abnormalities-essentially serving as a super-hero for our core operations that support kids and families. You will be part of a strong technology team that promotes continuous skillset improvement and engages in consistent communication with front-line staff to resolve issues. Travel within your assigned region may be required, and you will have the ability to work within a helpdesk queue to meet our Service Level Agreement (SLA) of resolving support issues within two business days.

What We Are Looking For

We seek a self-starter eager to learn, grow, and work collaboratively within our innovative company. We value forward-thinking individuals who actively seek solutions, challenge ineffective processes, and contribute to the company's growth. Ideal candidates are detail-oriented, self-driven, and committed to keeping our momentum going.

Why You Should Work for Mainstream Nonprofit Solutions

• Flexible Scheduling: Enjoy flexibility that fits your lifestyle.
• Generous Leave: 20 days of personal leave in your first year, increasing to 25 days after the first year, plus 12 paid holidays.
• Additional Benefits: Longevity bonus, tuition reimbursement, and the opportunity to work with a fantastic team dedicated to strengthening families and achieving excellence in service, education, and advocacy.

Join Us and Make a Difference!

To apply, please visit: www.tfifamily.org/employment

TFI is an Equal Opportunity Employer.

Salary Description

Average hourly rate is $20.26