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Customer Service Coordinator
Revolution Foods • San Lorenzo, CA 94580 • Posted 7 days ago
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In-person • Full-time • $21.00-$24.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Customer Service Coordinator at Revolution Foods, you will be the go-to problem solver for ensuring customer satisfaction and smooth operations. This role involves handling incoming customer calls, collaborating with internal departments to troubleshoot issues, maintaining organized records of customer interactions, and driving communication and coordination within the team. The ideal candidate is a multitasking master with excellent communication skills and strong problem-solving abilities.
Responsibilities
- Handle incoming customer calls, addressing inquiries with a friendly, professional touch.
- Collaborate with internal departments (Operations, Nutrition Compliance, and Purchasing) to troubleshoot and resolve any issues.
- Be the voice of the company, offering clear and accurate information about our meals and services.
- Accurately log customer complaints and concerns.
- Track the status of customer issues to ensure timely follow-ups and complete resolutions.
- Maintain organized records of every customer interaction.
- Work with internal teams to ensure quick and efficient resolution of customer issues.
- Share daily operational updates with the team, highlighting trends, recurring issues, and areas for improvement.
- Help coordinate special events, holidays, and operational needs.
Qualifications
Required
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a keen eye for detail.
- Ability to juggle multiple tasks without breaking a sweat.
- Familiarity with using computer systems to log and track customer interactions.
- 2 years of experience in an office-based customer service role or call center.
Preferred
- Knowledge of Microsoft Word, Excel, and Outlook.
Full Job Description
Description
Do you want a job where you can make a real difference? Join us as a Customer Service Coordinator (CSC) and be part of a team that's all about delivering healthy, nutritious meals to K-12 students nationwide! In this role, you'll be the go-to problem solver, ensuring our customers are happy and everything is running smoothly. If you're a multitasking master who loves helping others, we want to hear from you!
What You'll Do
Be the Go-To Support Guru- Handle incoming customer calls like a pro, addressing inquiries with a friendly, professional touch.- Collaborate with internal departments (Operations, Nutrition Compliance, and Purchasing) to troubleshoot and resolve any issues that come your way.- Be the voice of our company, offering clear and accurate information about our meals and services.
Keep Things Running Smoothly- Accurately log customer complaints and concerns-nothing slips through the cracks on your watch!- Track the status of customer issues to ensure timely follow-ups and complete resolutions.- Maintain organized records of every customer interaction, ensuring our team stays up to date.
Drive Communication and Coordination- Work with internal teams to make sure customer issues are addressed quickly and efficiently.- Share daily operational updates with the team, highlighting trends, recurring issues, and areas we can improve.- Help coordinate special events, holidays, and operational needs, keeping things exciting and on track.
What We're Looking For- A people person with excellent verbal and written communication skills.- Strong problem-solving skills with a keen eye for detail.- Someone who can juggle multiple tasks without breaking a sweat.- Familiarity with using computer systems to log and track customer interactions.- 2 years of experience in an office-based customer service role or call center (if you've worked for a mission-driven company, that's a big plus!).
Bonus Points If You Have- Knowledge of Microsoft Word, Excel, and Outlook.
If you're passionate about improving the lives of kids through healthy meals and enjoy working in a collaborative environment, join us at Revolution Foods! Let's make a difference together.
Pay Range: $21-24 p/h
Do you want a job where you can make a real difference? Join us as a Customer Service Coordinator (CSC) and be part of a team that's all about delivering healthy, nutritious meals to K-12 students nationwide! In this role, you'll be the go-to problem solver, ensuring our customers are happy and everything is running smoothly. If you're a multitasking master who loves helping others, we want to hear from you!
What You'll Do
Be the Go-To Support Guru- Handle incoming customer calls like a pro, addressing inquiries with a friendly, professional touch.- Collaborate with internal departments (Operations, Nutrition Compliance, and Purchasing) to troubleshoot and resolve any issues that come your way.- Be the voice of our company, offering clear and accurate information about our meals and services.
Keep Things Running Smoothly- Accurately log customer complaints and concerns-nothing slips through the cracks on your watch!- Track the status of customer issues to ensure timely follow-ups and complete resolutions.- Maintain organized records of every customer interaction, ensuring our team stays up to date.
Drive Communication and Coordination- Work with internal teams to make sure customer issues are addressed quickly and efficiently.- Share daily operational updates with the team, highlighting trends, recurring issues, and areas we can improve.- Help coordinate special events, holidays, and operational needs, keeping things exciting and on track.
What We're Looking For- A people person with excellent verbal and written communication skills.- Strong problem-solving skills with a keen eye for detail.- Someone who can juggle multiple tasks without breaking a sweat.- Familiarity with using computer systems to log and track customer interactions.- 2 years of experience in an office-based customer service role or call center (if you've worked for a mission-driven company, that's a big plus!).
Bonus Points If You Have- Knowledge of Microsoft Word, Excel, and Outlook.
If you're passionate about improving the lives of kids through healthy meals and enjoy working in a collaborative environment, join us at Revolution Foods! Let's make a difference together.
Pay Range: $21-24 p/h
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