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Customer Service Supervisor
International Paper • Butler, IN 46721 • Posted 7 days ago
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In-person • Full-time • $68,300-$91,100/yr • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Supervisor at International Paper is responsible for providing overall direction and leadership to the customer support team. This role involves improving efficiency, profitability, and customer satisfaction through implementing service and operations strategies. The supervisor will act as a front line decision maker for major and significant customer accounts, provide process and product expertise, and manage customer requests including price quotations, purchase orders, and order changes.
Responsibilities
- Provide overall direction and leadership to the customer support team.
- Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.
- Act as a front line decision maker for major and significant customer accounts.
- Provide significant process and/or product expertise.
- Serve as a subject matter expert for other team members.
- Receive and process requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
Qualifications
Required
- High school diploma or GED
- Bachelor's degree in related field preferred or equivalent combination of education and experience.
- Experience working in manufacturing environment preferred
- Computer data-entry experience preferred
- 5+ years of customer relations experience for a manufacturing company preferred
Preferred
- Customer focus
- Timely decision making
- Managing and measuring work
- Motivating others
- Building effective teams
- Directing others
- Informing and managing conflict
About International Paper
International Paper, a global corporation based in the United States, specializes in paper and packaging production. They offer a wide range of products including printing papers, packaging materials, and cellulose fibers, with a focus on sustainability and reducing their environmental impact. Operating in over 150 countries, International Paper is known for its high-quality products and commitment to innovation.
Full Job Description
Customer Service Supervisor
Description:
**Position Title:**
Customer Service Manager
**Pay Rate** :
$68,300 - $91,100
_Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan._
**Category/Shift** :
Salaried Full-Time
**Physical Location:**
Butler, IN
**The Job You Will Perform:**
+ Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
+ Act as a front line decision maker, managing major and significant customer accounts, some having enterprise agreements.
+ Provide significant process and/or product expertise, and be a subject matter expert resource for other team members.
+ Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
**The Qualifications, Skills and Knowledge You Will Bring:**
+ High school diploma or GED
+ Bachelor's degree in related field preferred or equivalent combination of education and experience.
+ Experience working in manufacturing environment and computer data-entry experience preferred.
+ 5+ years of customer relations experience for a manufacturing company preferred
+ Customer focus
+ Timely decision making
+ Managing and measuring work
+ Motivating others
+ Building effective teams
+ Directing others
+ Informing and managing conflict
**The Benefits You Will Enjoy:**
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
**The Career You Will Build:**
Sales and Leadership training, promotional opportunities within a global company
**The Impact You Will Make:**
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're **Proud to be IP** .
**The Culture You Will Experience:**
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
**The Company You Will Join:**
International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world's largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what's next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.com.
**_International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._**
**_International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact_** **_reasonable.accommodations@ipaper.com_** **_or (877) 973-3919._**
Share this job:
Location:
Butler, IN, US, 46721
Category: Sales & Marketing
Date: Sep 13, 2024
If you are not finding suitable opportunities, please click below to join our talent community!
Description:
**Position Title:**
Customer Service Manager
**Pay Rate** :
$68,300 - $91,100
_Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan._
**Category/Shift** :
Salaried Full-Time
**Physical Location:**
Butler, IN
**The Job You Will Perform:**
+ Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
+ Act as a front line decision maker, managing major and significant customer accounts, some having enterprise agreements.
+ Provide significant process and/or product expertise, and be a subject matter expert resource for other team members.
+ Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
**The Qualifications, Skills and Knowledge You Will Bring:**
+ High school diploma or GED
+ Bachelor's degree in related field preferred or equivalent combination of education and experience.
+ Experience working in manufacturing environment and computer data-entry experience preferred.
+ 5+ years of customer relations experience for a manufacturing company preferred
+ Customer focus
+ Timely decision making
+ Managing and measuring work
+ Motivating others
+ Building effective teams
+ Directing others
+ Informing and managing conflict
**The Benefits You Will Enjoy:**
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
**The Career You Will Build:**
Sales and Leadership training, promotional opportunities within a global company
**The Impact You Will Make:**
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're **Proud to be IP** .
**The Culture You Will Experience:**
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
**The Company You Will Join:**
International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world's largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what's next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.com.
**_International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._**
**_International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact_** **_reasonable.accommodations@ipaper.com_** **_or (877) 973-3919._**
Share this job:
Location:
Butler, IN, US, 46721
Category: Sales & Marketing
Date: Sep 13, 2024
If you are not finding suitable opportunities, please click below to join our talent community!
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