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Food Service Aide
Baystate Health • Palmer, MA 01069 • Posted 7 days ago
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In-person • Full-time • Entry Level
Job Highlights
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The Food Service Aide at Baystate Health is responsible for performing general services and support duties within the Patient Services area, including serving food, station set-up, break-down, and clean-up, food station prep, loading patient trays onto food trucks or delivering food trucks to various patient floors, and collecting and discarding trash as needed. The role also involves training in Room Service Production area, ensuring quality preparation and products, and adhering to proper preparation methods, service techniques, food handling, and sanitation procedures.
Responsibilities
- Maintains sanitary environment in the work area, cleaning and sanitizing all work areas and equipment according to National Restaurant Association Guidelines.
- Practices proper infection control, including proper hand washing, use of hair restraint, and maintaining a clean uniform and work station.
- Sets up and maintains work station for serving customers/patients correctly, operating individual work station within specified time frames.
- Develops and maintains good interpersonal relationships with peers, guests, and hospital employees.
- Responds to departmental staffing needs, assisting customers and fellow employees as needed.
- Creates a customer-friendly atmosphere, projecting a positive attitude and sincere concern for customers.
- Communicates and responds effectively in a courteous and helpful manner with patients, visitors, and staff.
- Demonstrates the ability to go the extra mile in meeting all customer needs.
Qualifications
Required
- Ability to read, write, and speak English.
- Ability to read and properly use recipes.
Preferred
- Proper food handling skills.
- Observe all health and safety requirements.
About Baystate Health
Baystate Health is a prominent not-for-profit healthcare system in western Massachusetts, offering specialized and primary care through 200+ medical practices and 5 hospitals. It is known for its high-quality medical services in areas such as cardiology, neurology, oncology, pediatrics, and women's health, and remains a leading employer in Western Massachusetts with over 12,000 employees.
Full Job Description
Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to **Baystate Wing Hospital** is looking for a **Food Service Aide** **(FSA)** to join our Food and Nutrition team in **Palmer, MA** !
_Resume Required with Application_
Baystate Wing Hospital is an 46-bed community hospital in Palmer, MA. Rooted in a rich tradition of service and accountability to the people of Palmer, MA and surrounding communities.
**THE ADVANTAGES OF WORKING WITH BAYSTATE!**
+ Excellent Compensation High-quality, low-cost medical, dental and vision insurance
+ Generous PTO - up to 25 days in the first year, with scheduled earned increases
+ Continuing education support and reimbursement
+ First Time Home Buyers Financial Packages
+ Farm Share Memberships
+ 403b retirement company match & annual company contribution increase based on years of service.
+ Free money coach advice from a certified professional
+ Wellbeing programs that include but are not limited to mental, physical, and financial health.
+ Pet, home, auto and personal insurance
+ Life insurance
+ Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
+ Wellbeing programs that include but are not limited to mental, physical, and financial health.
+ Onsite parking
Baystate Health, western Massachusetts' only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.
**We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!**
**OUR COMPENSATION PHILOSOPHY:**
We offer competitive total compensation packages that include pay, benefits, and other recognition programs for our employees. Our compensation offers consider a wide range of factors including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. Compensation offers do not include our comprehensive benefits package and any incentive payments that may be applicable to this role.
For more information, please visit us online at: **baystatehealthjobs.com** or interact with us socially at **facebook.com/BaystateCareers** or on Twitter **@BaystateCareers**
All correspondence can be directed to:
**Pamelia Morrow- Sr. Healthcare Recruiter**
**Pamelia.Morrow@baystatehealth.org**
.
**SCHEDULE:**
+ 37.5 hours per week/ 2nd shift
+ Every other weekend and holiday.
+ Differential pay for weekends and holidays.
**LOCATION** :
+ Baystate Wing Hospital
+ Palmer, MA
+ Onsite parking
**THE ADVANTAGES OF WORKING WITH BAYSTATE!**
+ Excellent Compensation High-quality, low-cost medical, dental and vision insurance
+ Generous PTO - up to 25 days in the first year, with scheduled earned increases
+ Continuing education support and reimbursement
+ First Time Home Buyers Financial Packages
+ Farm Share Memberships
+ 403b retirement company match & annual company contribution increase based on years of service.
+ Free money coach advice from a certified professional
+ Wellbeing programs that include but are not limited to mental, physical, and financial health.
+ Pet, home, auto and personal insurance
+ Life insurance
+ Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
+ Wellbeing programs that include but are not limited to mental, physical, and financial health.
+ Onsite parking
Baystate Health, western Massachusetts' only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.
**We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!**
**OUR COMPENSATION PHILOSOPHY:**
We offer competitive total compensation packages that include pay, benefits, and other recognition programs for our employees. Our compensation offers consider a wide range of factors including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. Compensation offers do not include our comprehensive benefits package and any incentive payments that may be applicable to this role.
For more information, please visit us online at: **baystatehealthjobs.com** or interact with us socially at **facebook.com/BaystateCareers** or on Twitter **@BaystateCareers**
All correspondence can be directed to:
**Pamelia Morrow- Sr. Healthcare Recruiter**
**Pamelia.Morrow@baystatehealth.org**
**Summary:**
Cross trained to do all FSA/ Café/ Functions and Room Service Production Duties . Performs general services and support duties within Patient Services area, including but not limited to serving food, station set-up, break-down and clean-up, food station prep and loading patient trays on to food trucks/delivering food trucks to the various patient floors, collect trash and discard as needed, wash pots and pans. Also is trained in Room Service Production area, and can distinguish quality preparation and products . Also has been trained in Proper preparation methods. Incumbent is required to use good service techniques, proper food handling techniques and proper sanitation procedures. Reports any situation/opportunities to Supervisor.
**Job Responsibilities:**
**1)** Maintains sanitary environment in the work area. Clean and sanitize all work areas after performing job tasks in accordance with National Restaurant Association Guidelines. Clean and sanitize all equipment and utensils after completing a job routine. Follows NRA standards for separation of raw/cooked uses. Maintains clean environment of work station throughout shift, including cabinets, counters, shelves, etc. Promote the environment of the department, (food quality, cleanliness, etc.).
**2)** Practices proper infection control. Properly washes hands in accordance with departmental infection control standards. Follow correct procedure in using hair restraint as identified in department infection control standards. Maintains neat and clean uniform and self, as observed by supervisor and perceived by customers/patients. Uses gloves in proper situations , when preparing Ready to eat products. Follows the Safe Procedures for using knives, and for Sanitizing of all equipment after uses to prevent Cross Contamination..
**3)** Sets up and maintains work station for serving customers/patients correctly. Gathers all tools and necessary equipment needed to operate individual station according to departmental guidelines. Operates individual work station within specified time frames as published in job outlines posted on department bulletin boards. Maintains proper stock of food, dishes and serving utensils, and promptly re-orders and re-supplies depleted items with no more than 3-5 interruptions in service per year.
**4)** Develops and maintains good interpersonal relationships. Maintains effective working relationship with peers, guests and other hospital employees that reflects mutual respect, professionalism and courtesy. Promotes good rapport with customers, guests and patients.
**5)** Responds to departmental staffing needs. Employee identifies a need to assist a customer, and utilizes resources within his/her authority to help. Employee anticipates operational needs of the department and displays teamwork in assisting fellow employees. Employee demonstrates flexibility in being moved from one assigned position to another to achieve proper departmental productivity. There will be no interruption of quality of work regardless of where daily assignment places employee. Employee can differentiate the need for occasional. Variations to patient menus and orders , and realize That not all patients may follow exact menu selections Due to Nutritional Needs of Patient.
**6)** Service Awareness - Creates a customer-friendly atmosphere. Projects a positive attitude and sincere concern for our customer. Communicates and responds effectively in a courteous and helpful manner with patients, visitors and staff. Communicates in a professional manner with all contacts as observed by supervisor and feedback from others. Does not allow his/her self to become involved in behaviors detrimental to the success of the department and the team. Encourages and supports a customer service approach among work groups and team members as observed by Supervisor and feedback from others. Demonstrates the ability to "go the extra mile" in meeting all customer needs as observed by Supervisor and customer feedback.
**Required Work Experience:**
**1)** Read, write and speak English
**2)** Must be able to read and properly use recipes
**Preferred Work Experience:**
**1)** None Listed
**Skills and Competencies:**
**1)** Proper food handling skills a must
**2)** Observe all health and safety requirements
**You Belong At Baystate**
At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.
DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.
**Education:**
Non-Graduate
**Certifications:**
**Equal Employment Opportunity Employer**
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
_Resume Required with Application_
Baystate Wing Hospital is an 46-bed community hospital in Palmer, MA. Rooted in a rich tradition of service and accountability to the people of Palmer, MA and surrounding communities.
**THE ADVANTAGES OF WORKING WITH BAYSTATE!**
+ Excellent Compensation High-quality, low-cost medical, dental and vision insurance
+ Generous PTO - up to 25 days in the first year, with scheduled earned increases
+ Continuing education support and reimbursement
+ First Time Home Buyers Financial Packages
+ Farm Share Memberships
+ 403b retirement company match & annual company contribution increase based on years of service.
+ Free money coach advice from a certified professional
+ Wellbeing programs that include but are not limited to mental, physical, and financial health.
+ Pet, home, auto and personal insurance
+ Life insurance
+ Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
+ Wellbeing programs that include but are not limited to mental, physical, and financial health.
+ Onsite parking
Baystate Health, western Massachusetts' only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.
**We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!**
**OUR COMPENSATION PHILOSOPHY:**
We offer competitive total compensation packages that include pay, benefits, and other recognition programs for our employees. Our compensation offers consider a wide range of factors including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. Compensation offers do not include our comprehensive benefits package and any incentive payments that may be applicable to this role.
For more information, please visit us online at: **baystatehealthjobs.com** or interact with us socially at **facebook.com/BaystateCareers** or on Twitter **@BaystateCareers**
All correspondence can be directed to:
**Pamelia Morrow- Sr. Healthcare Recruiter**
**Pamelia.Morrow@baystatehealth.org**
.
**SCHEDULE:**
+ 37.5 hours per week/ 2nd shift
+ Every other weekend and holiday.
+ Differential pay for weekends and holidays.
**LOCATION** :
+ Baystate Wing Hospital
+ Palmer, MA
+ Onsite parking
**THE ADVANTAGES OF WORKING WITH BAYSTATE!**
+ Excellent Compensation High-quality, low-cost medical, dental and vision insurance
+ Generous PTO - up to 25 days in the first year, with scheduled earned increases
+ Continuing education support and reimbursement
+ First Time Home Buyers Financial Packages
+ Farm Share Memberships
+ 403b retirement company match & annual company contribution increase based on years of service.
+ Free money coach advice from a certified professional
+ Wellbeing programs that include but are not limited to mental, physical, and financial health.
+ Pet, home, auto and personal insurance
+ Life insurance
+ Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
+ Wellbeing programs that include but are not limited to mental, physical, and financial health.
+ Onsite parking
Baystate Health, western Massachusetts' only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.
**We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!**
**OUR COMPENSATION PHILOSOPHY:**
We offer competitive total compensation packages that include pay, benefits, and other recognition programs for our employees. Our compensation offers consider a wide range of factors including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. Compensation offers do not include our comprehensive benefits package and any incentive payments that may be applicable to this role.
For more information, please visit us online at: **baystatehealthjobs.com** or interact with us socially at **facebook.com/BaystateCareers** or on Twitter **@BaystateCareers**
All correspondence can be directed to:
**Pamelia Morrow- Sr. Healthcare Recruiter**
**Pamelia.Morrow@baystatehealth.org**
**Summary:**
Cross trained to do all FSA/ Café/ Functions and Room Service Production Duties . Performs general services and support duties within Patient Services area, including but not limited to serving food, station set-up, break-down and clean-up, food station prep and loading patient trays on to food trucks/delivering food trucks to the various patient floors, collect trash and discard as needed, wash pots and pans. Also is trained in Room Service Production area, and can distinguish quality preparation and products . Also has been trained in Proper preparation methods. Incumbent is required to use good service techniques, proper food handling techniques and proper sanitation procedures. Reports any situation/opportunities to Supervisor.
**Job Responsibilities:**
**1)** Maintains sanitary environment in the work area. Clean and sanitize all work areas after performing job tasks in accordance with National Restaurant Association Guidelines. Clean and sanitize all equipment and utensils after completing a job routine. Follows NRA standards for separation of raw/cooked uses. Maintains clean environment of work station throughout shift, including cabinets, counters, shelves, etc. Promote the environment of the department, (food quality, cleanliness, etc.).
**2)** Practices proper infection control. Properly washes hands in accordance with departmental infection control standards. Follow correct procedure in using hair restraint as identified in department infection control standards. Maintains neat and clean uniform and self, as observed by supervisor and perceived by customers/patients. Uses gloves in proper situations , when preparing Ready to eat products. Follows the Safe Procedures for using knives, and for Sanitizing of all equipment after uses to prevent Cross Contamination..
**3)** Sets up and maintains work station for serving customers/patients correctly. Gathers all tools and necessary equipment needed to operate individual station according to departmental guidelines. Operates individual work station within specified time frames as published in job outlines posted on department bulletin boards. Maintains proper stock of food, dishes and serving utensils, and promptly re-orders and re-supplies depleted items with no more than 3-5 interruptions in service per year.
**4)** Develops and maintains good interpersonal relationships. Maintains effective working relationship with peers, guests and other hospital employees that reflects mutual respect, professionalism and courtesy. Promotes good rapport with customers, guests and patients.
**5)** Responds to departmental staffing needs. Employee identifies a need to assist a customer, and utilizes resources within his/her authority to help. Employee anticipates operational needs of the department and displays teamwork in assisting fellow employees. Employee demonstrates flexibility in being moved from one assigned position to another to achieve proper departmental productivity. There will be no interruption of quality of work regardless of where daily assignment places employee. Employee can differentiate the need for occasional. Variations to patient menus and orders , and realize That not all patients may follow exact menu selections Due to Nutritional Needs of Patient.
**6)** Service Awareness - Creates a customer-friendly atmosphere. Projects a positive attitude and sincere concern for our customer. Communicates and responds effectively in a courteous and helpful manner with patients, visitors and staff. Communicates in a professional manner with all contacts as observed by supervisor and feedback from others. Does not allow his/her self to become involved in behaviors detrimental to the success of the department and the team. Encourages and supports a customer service approach among work groups and team members as observed by Supervisor and feedback from others. Demonstrates the ability to "go the extra mile" in meeting all customer needs as observed by Supervisor and customer feedback.
**Required Work Experience:**
**1)** Read, write and speak English
**2)** Must be able to read and properly use recipes
**Preferred Work Experience:**
**1)** None Listed
**Skills and Competencies:**
**1)** Proper food handling skills a must
**2)** Observe all health and safety requirements
**You Belong At Baystate**
At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.
DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.
**Education:**
Non-Graduate
**Certifications:**
**Equal Employment Opportunity Employer**
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
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