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Bell Attendant
Aimbridge Hospitality • Cambridge, MA 02238 • Posted 11 days ago
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In-person • Full-time • Entry Level
Job Highlights
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As a Bell Attendant at The Charles Hotel, you will assist guests during their stay by providing luggage assistance and local knowledge in an attentive, courteous, and efficient manner. This role involves a variety of tasks including greeting guests, loading and unloading luggage, escorting guests to their rooms, and maintaining current listings of local attractions. The position offers a comprehensive benefits package, including medical insurance, 401(k) with company match, paid time off, and more.
Responsibilities
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with The Charles Hotel standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Aimbridge Hospitality standards and regulations.
- Greet guests in a pleasant manner.
- Load and unload luggage carts.
- Escort guests to rooms.
- Check/store luggage for arrivals and departures with luggage tags.
- Deliver messages to meeting rooms.
- Deliver flowers and packages to guest rooms.
- Complete room changes.
- Maintain current listing of local and area attractions, special events, and activities.
- Assist housekeeping department with guest requests.
- Ensure lobby reader board is correct.
- Provide information, maps, and directions as required.
- Open doors.
- Answer phones to assist guest service agents.
- Conduct house count by computer.
- Show guest rooms and suites as needed and emphasize company amenities.
- Perform any other duties as requested by management.
Qualifications
Required
- High School diploma or equivalent.
- Experience in a hotel or a related field preferred.
- Ability to convey information and ideas clearly.
- Ability to evaluate and select among alternative courses of action quickly and accurately.
- Ability to maintain composure and objectivity under pressure.
About Aimbridge Hospitality
Aimbridge Hospitality is a leading hotel management firm based in Plano, Texas. They provide property management, asset management, development, renovation, and consulting services for hotels and resorts. The company partners with various hotel brands and operates a diverse portfolio of properties globally.
Full Job Description
Job Summary
In this role, as a Bell Attendant, you will accommodate guests during their stay in an attentive, courteous and efficient manner through luggage assistance and local knowledge.
Joining The Charles Hotel surrounds you with entrepreneurial, like-minded peers an independent hotel has to offer. As an employee of The Charles Hotel, you will benefit from:
+ Blue Cross Blue Shield medical insurance starting from $1.16* weekly
+ Access to 401(k) and company match
+ Eight annual paid holidays with an extra personal day
+ Travel benefits across multiple brands
+ Complimentary daily meal
+ Free fitness center
+ $5 discounted daily parking
+ $1000 referral bonus
*Rate is subject to change.
Responsibilities
QUALIFICATIONS:
+ High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
+ Must be able to convey information and ideas clearly.
+ Must be able to evaluate and select among alternative courses of action quickly and accurately.
+ Must maintain composure and objectivity under pressure.
RESPONSIBILITIES:
+ Approach all encounters with guests and employees in a friendly service-oriented manner.
+ Maintain regular attendance in compliance with The Charles Hotel standards as required by scheduling which will vary according to the needs of the hotel.
+ Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
+ Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
+ Greet guests in a pleasant manner.
+ Load and unload luggage carts.
+ Escort guests to rooms.
+ Check/store luggage for arrivals and departures with luggage tags.
+ Deliver messages to meeting rooms.
+ Deliver flowers and packages to guest rooms.
+ Complete room changes.
+ Maintain current listing of local and area attractions special events and activities to recommend locations.
+ Maintain list of local transportation guides churches sports arenas etc.
+ Assist housekeeping department with guest requests.
+ Ensure lobby reader board is correct.
+ Provide information maps and directions as required.
+ Open doors.
+ Answer phones to assist guest service agents.
+ Conduct house count by computer.
+ Show guest rooms and suites as needed and emphasize company amenities.
+ Perform any other duties as requested by management.
Property Details
The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.
The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
+ Now offeringDaily Pay! Ask your Recruiter for more details
+ Medical, Dental, and Vision Coverage
+ Short-Term and Long-Term Disability Income
+ Term Life and AD&D Insurance
+ Paid Time Off
+ Employee Assistance Program
+ 401k Retirement Plan
Apply for this position (https://careers-aimbridge.icims.com/jobs/350754/bell-attendant/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834475008)
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyCharles Hotel
Posted Date1 week ago(9/12/2024 4:38 PM)
ID2024-350754
LocationUS-MA-Cambridge
CategoryFront Office/Guest Services
TypeRegular
StatusFull-Time
Company : NameAimbridge Hospitality
In this role, as a Bell Attendant, you will accommodate guests during their stay in an attentive, courteous and efficient manner through luggage assistance and local knowledge.
Joining The Charles Hotel surrounds you with entrepreneurial, like-minded peers an independent hotel has to offer. As an employee of The Charles Hotel, you will benefit from:
+ Blue Cross Blue Shield medical insurance starting from $1.16* weekly
+ Access to 401(k) and company match
+ Eight annual paid holidays with an extra personal day
+ Travel benefits across multiple brands
+ Complimentary daily meal
+ Free fitness center
+ $5 discounted daily parking
+ $1000 referral bonus
*Rate is subject to change.
Responsibilities
QUALIFICATIONS:
+ High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
+ Must be able to convey information and ideas clearly.
+ Must be able to evaluate and select among alternative courses of action quickly and accurately.
+ Must maintain composure and objectivity under pressure.
RESPONSIBILITIES:
+ Approach all encounters with guests and employees in a friendly service-oriented manner.
+ Maintain regular attendance in compliance with The Charles Hotel standards as required by scheduling which will vary according to the needs of the hotel.
+ Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
+ Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
+ Greet guests in a pleasant manner.
+ Load and unload luggage carts.
+ Escort guests to rooms.
+ Check/store luggage for arrivals and departures with luggage tags.
+ Deliver messages to meeting rooms.
+ Deliver flowers and packages to guest rooms.
+ Complete room changes.
+ Maintain current listing of local and area attractions special events and activities to recommend locations.
+ Maintain list of local transportation guides churches sports arenas etc.
+ Assist housekeeping department with guest requests.
+ Ensure lobby reader board is correct.
+ Provide information maps and directions as required.
+ Open doors.
+ Answer phones to assist guest service agents.
+ Conduct house count by computer.
+ Show guest rooms and suites as needed and emphasize company amenities.
+ Perform any other duties as requested by management.
Property Details
The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.
The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
+ Now offeringDaily Pay! Ask your Recruiter for more details
+ Medical, Dental, and Vision Coverage
+ Short-Term and Long-Term Disability Income
+ Term Life and AD&D Insurance
+ Paid Time Off
+ Employee Assistance Program
+ 401k Retirement Plan
Apply for this position (https://careers-aimbridge.icims.com/jobs/350754/bell-attendant/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834475008)
Need help finding the right job?
We can recommend jobs specifically for you!
EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyCharles Hotel
Posted Date1 week ago(9/12/2024 4:38 PM)
ID2024-350754
LocationUS-MA-Cambridge
CategoryFront Office/Guest Services
TypeRegular
StatusFull-Time
Company : NameAimbridge Hospitality
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