Job Search Assistant
Guest Service Representative
Marriott • Silver Spring, MD 20915 • Posted 7 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Part-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Guest Service Representative at Residence Inn Silver Spring is responsible for creating a memorable and unique guest experience by taking ownership of the guest experience in the main areas of the hotel with a 'guest first' mindset. This role goes beyond the traditional front desk to encompass a wide range of services that guide guests through their entire stay, including processing operational needs, addressing guest requests, and delivering quality meals. The position requires standing, sitting, or walking for an extended time, moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance, and reaching overhead and below the knees.
Responsibilities
- Deliver a wide range of services that guide guests through their entire stay.
- Take ownership of the guest experience in the main areas of the hotel with a 'guest first' mindset.
- Process operational needs.
- Address guest requests.
- Complete reports.
- Deliver quality meals.
- Share the highlights of the local area.
- Move about their space and do what needs to be done.
- Ensure transactions feel like part of the experience.
- Stand, sit, or walk for an extended time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Qualifications
Required
- High school diploma or G.E.D. equivalent.
- Ability to be on feet and moving around for an extended time.
- Willingness to take a hands-on approach to work.
- Understanding of company policies and procedures.
- Commitment to maintaining confidentiality and protecting company assets.
- Upholding quality standards.
- Ensuring uniform, personal appearance, and communications are professional.
Full Job Description
**Job Number** 24160978
**Job Category** Rooms & Guest Services Operations
**Location** Residence Inn Silver Spring, 12000 Plum Orchard Dr, Silver Spring, Maryland, United States
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Category** Rooms & Guest Services Operations
**Location** Residence Inn Silver Spring, 12000 Plum Orchard Dr, Silver Spring, Maryland, United States
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Search for other jobs like this one:
Search for popular related roles:
Guest Services Representative II jobs in Silver Spring, MDGuest Services Receptionist jobs in Silver Spring, MDFront Desk Agent/Guest Services Representative jobs in Silver Spring, MDGuest Experience Representative jobs in Silver Spring, MDGuest Relations Agent jobs in Silver Spring, MDIn House Guest Service Representative jobs in Silver Spring, MDGuest Services Center Representative jobs in Silver Spring, MDGuest Relations Representative jobs in Silver Spring, MDGuest Service Team Member jobs in Silver Spring, MDCashier/Guest Services Representative jobs in Silver Spring, MD
Search nearby locations hiring for this role:
Guest Service Representative jobs in Hutchison, VAGuest Service Representative jobs in Lowes Island, VAGuest Service Representative jobs in Fair Oaks, VAGuest Service Representative jobs in Glenarden, MDGuest Service Representative jobs in Lake Arbor, MDGuest Service Representative jobs in Difficult Run, VAGuest Service Representative jobs in Springfield, VAGuest Service Representative jobs in Seven Corners, VAGuest Service Representative jobs in Rose Hill, VAGuest Service Representative jobs in Jessup, MD