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Senior Coordinator
ABM Industries • Woodbridge, NJ 07095 • Posted 7 days ago
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In-person • Full-time • Senior Level
Job Highlights
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The Senior Coordinator at ABM Industries serves as the initial point of contact for customers and service providers, scheduling technicians for repairs and emergency services. This role involves coordinating with customers, dispatchers, Service Managers, and Contract Managers to ensure contractual requirements and service requests are met. The Senior Coordinator supports the operations team, manages work orders, and ensures effective communication and coordination among all stakeholders.
Responsibilities
- Serve as the initial point of contact for customers and service providers.
- Schedule technicians for repairs and emergency services.
- Coordinate with customers, dispatcher, Service Managers, and Contract Manager to meet contractual requirements and service requests.
- Support the operations team.
- Work closely with customers to respond appropriately to service and emergency calls.
- Schedule appropriate technicians to ensure projects are staffed with the appropriate leadership, skills, and number of technicians.
- Utilize resources in support of technical and operational needs.
- Coordinate with Service Managers and/or Contract Manager for major repairs.
- Schedule additional technicians for installations, equipment start-up, and warranty services.
- Create and manage work orders in CMMS system for quoted repairs.
- Distribute customer assurance review and exception (CARE) information to general manager.
- Ensure technicians have all customer contact information and job specific scope information.
- Follow-up daily to ensure appropriate entry of work performed by technicians and Subcontractors.
- Complete Work Order Audit Process for All Completed Work Orders daily.
- Support Service Managers with scheduling coordination.
- Assist Service Managers in securing documentation for reporting and invoicing.
- Track and schedule vehicle maintenance, repairs, signage, etc.
- Help locate, order, and track parts needed in the field.
- Maintain communication with vendors, clients, and technicians.
- Various research, administrative, or operations tasks as needed.
- Vendor file maintenance.
- Speak with vendors directly via phone/email and answer basic AP questions when needed.
- Follow-up on quotes issued the previous week if no response has been received.
- Order parts, track and schedule repairs with customer approval.
- Order uniforms and other apparel as the seasons/needs change.
- Collaborate with Service Manager on repair proposals for HVAC/Mechanical equipment.
- Communicate timeframes/ETAs with ABM staff, sub-contractors, and customers.
Qualifications
Required
- High School Diploma or equivalent
- Exceptional Customer Service skills
- Experience working with CMMS Systems
- Strong Organizational skills and attention to detail
- Excellent Verbal and Written Communication skills
- Proven ability to Multi-Task
- Proven ability to work effectively in a team environment
- Knowledge of mechanical systems and HVAC industry
- Strong Computer skills
About ABM Industries
ABM Industries, headquartered in New York City, is a leading provider of facility solutions offering services such as electrical, energy, janitorial, HVAC, and parking services. With a history dating back to 1909, the company has expanded its service offerings through acquisitions and operates globally, catering to various industries and facilities. ABM Industries focuses on innovation and sustainability to deliver efficient solutions to its diverse clientele.
Full Job Description
**Overview**
The Senior Coordinator serves as the initial point of contact for our customers and service providers. Schedule technicians to conduct repairs and emergency services. Coordinates services of technicians and Subcontractors with customer representative and Lead Tech to meet contractual requirements and service requests.
As a senior coordinator you will be responsible for supporting the operations team
- Works closely with customers to answer and respond appropriately to service calls and emergency calls in accordance with Escalation Procedures.
- Works closely with dispatcher to schedule appropriate technicians to ensure the projects are staffed with the appropriate leadership, appropriately skilled technicians, and appropriate number of technicians.
- Utilizes appropriate resources in support of both technical and operational needs.
- Works closely with Service Managers and/or Contract Manager to schedule major repairs and keep them informed of scheduling and coordination efforts.
- Coordinates with Project Managers to schedule additional technicians for installations, equipment start up and warranty services.
- Create and manage work orders in CMMS system for quoted repairs
- Responsible for distributing customer assurance review and exception (CARE) information to general manager.
- Ensure technicians have all customer contact information and job specific scope information to complete work in timely fashion.
- Follow-up daily to ensure appropriate entry of work performed by technicians and Subcontractors.
- Complete Work Order Audit Process for All Completed Work Orders daily.
- Support Service Managers with coordination of scheduling between Technician, Subcontractor and Customer Representative.
- Assist Service Managers in securing documentation for inclusion in reporting and invoicing to customer.
**Essential Duties**
+ Track and schedule vehicle maintenance, repairs, signage, etc
+ Help locate, order, and track parts needed in the field
+ Maintain communication with vendors, clients, and technicians as needed
+ Various research, administrative, or operations tasks as needed
+ Vendor file maintenance
+ Speak with vendors directly via phone/email and answer basic AP questions when needed
+ Follow-up on quotes issued the previous week if no response has been received
+ Order parts, track and schedule repairs with customer approval
+ Order uniforms and other apparel as the seasons/needs change
+ Collaborate with Service Manager on repair proposals for HVAC/Mechanical equipment.
+ Communicate timeframes/ETAs with ABM staff, sub-contractors, and customers.
**Minimum Requirements**
**EXPERIENCE AND/OR EDUCATION**
- High School Diploma or equivalent
- Exceptional Customer Service skills.
- Experience working with CMMS Systems a plus.
- Strong Organizational skills and attention to detail.
- Excellent Verbal and Written Communication skills.
- Proven ability to Multi-Task.
- Proven ability to work effectively in a team environment.
- Knowledge of mechanical systems and HVAC industry a plus
- Strong Computer skills.
REQNUMBER: 97794
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The Senior Coordinator serves as the initial point of contact for our customers and service providers. Schedule technicians to conduct repairs and emergency services. Coordinates services of technicians and Subcontractors with customer representative and Lead Tech to meet contractual requirements and service requests.
As a senior coordinator you will be responsible for supporting the operations team
- Works closely with customers to answer and respond appropriately to service calls and emergency calls in accordance with Escalation Procedures.
- Works closely with dispatcher to schedule appropriate technicians to ensure the projects are staffed with the appropriate leadership, appropriately skilled technicians, and appropriate number of technicians.
- Utilizes appropriate resources in support of both technical and operational needs.
- Works closely with Service Managers and/or Contract Manager to schedule major repairs and keep them informed of scheduling and coordination efforts.
- Coordinates with Project Managers to schedule additional technicians for installations, equipment start up and warranty services.
- Create and manage work orders in CMMS system for quoted repairs
- Responsible for distributing customer assurance review and exception (CARE) information to general manager.
- Ensure technicians have all customer contact information and job specific scope information to complete work in timely fashion.
- Follow-up daily to ensure appropriate entry of work performed by technicians and Subcontractors.
- Complete Work Order Audit Process for All Completed Work Orders daily.
- Support Service Managers with coordination of scheduling between Technician, Subcontractor and Customer Representative.
- Assist Service Managers in securing documentation for inclusion in reporting and invoicing to customer.
**Essential Duties**
+ Track and schedule vehicle maintenance, repairs, signage, etc
+ Help locate, order, and track parts needed in the field
+ Maintain communication with vendors, clients, and technicians as needed
+ Various research, administrative, or operations tasks as needed
+ Vendor file maintenance
+ Speak with vendors directly via phone/email and answer basic AP questions when needed
+ Follow-up on quotes issued the previous week if no response has been received
+ Order parts, track and schedule repairs with customer approval
+ Order uniforms and other apparel as the seasons/needs change
+ Collaborate with Service Manager on repair proposals for HVAC/Mechanical equipment.
+ Communicate timeframes/ETAs with ABM staff, sub-contractors, and customers.
**Minimum Requirements**
**EXPERIENCE AND/OR EDUCATION**
- High School Diploma or equivalent
- Exceptional Customer Service skills.
- Experience working with CMMS Systems a plus.
- Strong Organizational skills and attention to detail.
- Excellent Verbal and Written Communication skills.
- Proven ability to Multi-Task.
- Proven ability to work effectively in a team environment.
- Knowledge of mechanical systems and HVAC industry a plus
- Strong Computer skills.
REQNUMBER: 97794
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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