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Client Success Specialist
Aston Carter • Remote • Posted 6 days ago
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Remote • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Client Success Specialist at Aston Carter will provide customer support in an independent work environment, acting as the customer-facing voice and developing creative solutions to customer issues. This role involves proactive updates on order status to accelerate billing, determining when hospital requests require escalation, solving customer complaints, and coordinating collaboration between internal departments to ensure 100% service level to customers.
Responsibilities
- Provide Customer support In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues
- Provide proactive updates on order status to accelerate billing process
- Determine when hospital request requires escalation, based on complexity of request or high priority need
- Solve customer complaints and document them in the CRM system
- Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed) to ensure provision of 100% service level to the customers while ensuring all company quality and revenue recognition polices are met
Qualifications
Required
- 2+ years of B2B Customer Success experience
- 2+ years of order management experience
- Must sit in EST
About Aston Carter
Aston Carter is a leading staffing and consulting firm that offers specialized staffing solutions in areas like accounting & finance, customer support, operations & administrative, and governance & risk compliance. They provide business services, consulting, and managed solutions to help companies optimize their workforce management. Aston Carter is committed to delivering exceptional service, focusing on diversity, equity, and inclusion, and offers job opportunities across various industries on their job board.
Full Job Description
Job Description:
+ Provide Customer support In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues
+ Provide proactive updates on order status to accelerate billing process
+ Determine when hospital request requires escalation, based on complexity of request or high priority need
+ Solve customer complaints and document them in the CRM system
+ Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure provision of 100% service level to the customers while ensuring all company quality and revenue recognition polices are met.
What is Required:
+ 2+ years of B2B Customer Success experience - MUST HAVE B2B
+ 2+ years of order management experience
+ MUST sit in EST
For immediate consideration, please upload your most up to date resume ASAP.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
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