Call Center Lead

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Call Center Lead**

**Remote if not located Hamilton, NJ**

**Pay Rate: $23.00**

**Join the Conduent Customer Service Team**

Come join us and grow with a team of people who will challenge and inspire you to be the best!  

$23.00 per hour pay rate (bi-weekly pay) 

Paid Training

Full-time schedule (40 hrs. a week) 

Career Growth Opportunities 

PerkSpot- Employee discount program

Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.

**Working for you**

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

**Some responsibilities include:**

Maintaining good attendance and punctuality

Support the floor and agents with escalated calls

Act as a liaison between Supervisors and their respective teams

Act as a backup support when a supervisor is off or unavailable

Being able to Multitask

Works independently on projects

Coaching agents and assist/train new staff when needed

Handle irate customers in a professional manner via phone

Upholds/Adhere to changes in policy and procedure

Take calls as needed

Ability to maintain confidentiality

Strong self-management abilities

Communication skills and proficiency in Microsoft Word

Flexibility/Adaptability and "Can Do" attitude

Provide feedback to leadership staff of areas for improvement.

Participate in training sessions.

In addition to the job description outlined below, this role involves a fair amount of "other duties" as assigned, including frequently assisting other teams/ department (Testing, Eligibility, Training, etc.)

Minimum Experience Requirements

Associates degree preferred

Experience in public sector administration, outsourcing/production environment, Medicaid and/or CHIP a plus.

Outstanding oral and written communication skills, strong interpersonal skills, and superior organizational abilities.

The ability to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment is essential.

**Required Skills/Abilities**

Prioritize required tasks along with special project demands.

Extreme attention to detail

Thorough understanding of all areas of operations

Ability to champion change within a formal organization

Ability to handle multiple tasks and meet deadlines, flexibility under pressure

Ability to work with people of diverse backgrounds

Bilingual is a plus

Ability to maintain strict confidentiality

Capable of working independently

Ability to use MS Word, MS Excel and MS Outlook required

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $23.00 per hour

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._