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onsite call center representative
Randstad US • cranbury, NJ 08512 • Posted 6 days ago
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In-person • Full-time • $18.00-$18.50/hr • Temporary • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Randstad US is seeking a Call Center Representative for a temp to hire position in Cranbury, New Jersey. The role involves delivering outstanding service to customers, business partners, and drivers by handling inquiries, complaints, and monitoring delivery routes. This position offers a competitive hourly rate with the potential for permanent employment.
Responsibilities
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Qualifications
Required
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
- High school diploma or equivalent
Preferred
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
About Randstad US
Randstad is a wholly-owned subsidiary of Randstad N.V., the world's largest HR services provider. Driven to become the world's most valued 'working life partner', supporting as many people as possible in realizing their true potential throughout their working life, we provide companies with the high quality, diverse, and agile workforces they need while helping people get rewarding jobs and stay relevant in the ever-changing world of work. Randstad offers outsourcing, consulting and workforce management solutions for generalist and specialist disciplines, including technology, engineering, accounting and finance, clinical and non-clinical healthcare, human resources, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.
Full Job Description
+ cranbury , new jersey
+ posted 5 days ago
**job details**
summary
+ $18 - $18.50 per hour
+ temp to perm
+ high school
+ category office and administrative support occupations
+ referenceAB_4607679
job details
We have a great temp to hire Call Center Representative in Cranbury! As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
salary: $18 - $18.5 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School
Responsibilities
What your day-to-day will look like:
+ Assist customers and business partners via telephone and email
+ Handle customer complaints in a calm, professional manner
+ Diagnose, assess, and resolve problems or issues
+ Monitor progress of delivery routes
+ Scan haul-away pods and verify stamps
+ Process changes or cancellations to delivery orders
What you'll need to excel:
At a minimum, you'll need:
+ Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
+ High school diploma or equivalent
It'd be great if you also have:
+ 1-year related experience preferably within a call center environment
+ strong customer service skills and the ability to satisfactorily resolve issues
+ Solid ability to multitask with exceptional organizational skills
+ Ability to thrive under pressure while delivering solutions that exceed customer expectations
Skills
+ Call Center Support
+ Call Center
+ Follow-up
+ Active Listening
+ Telephone Etiquette
+ Empathy
+ Adapting to Change
+ Basic Software Skills
Qualifications
+ Years of experience: 1 year
+ Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
KW
**kristen williams**
+ +1 314 288 2135 (tel:+1 314 288 2135)
+ kristen.williams@randstadusa.com
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