Customer Service Representative 1st Shift

**Customer Service Representative 1st Shift $20**

Our client in **Philadelphia PA** is looking for hardworking, motivated talent to join their team. Don't wait... apply today!

What's in it for you?

+ **$20.00**

+ **1st Shift**

+ Paid training

+ Full time hours

+ Clean and safe work environment

+ **Public transportation accessible**

**Job Description:**

We are seeking a detail-oriented and proactive Customer Service Associate to join our small but growing team. This role requires strong problem-solving skills, excellent communication, and the ability to handle customer inquiries about orders, shipping, and product details. The ideal candidate thrives in a fast-paced environment, is customer-focused, and enjoys helping people.

**Key Responsibilities:**

+ **Customer Support:** Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate responses.

+ **Problem Solving:** Identify and resolve customer issues related to orders, products, and shipping. Escalate more complex problems when necessary.

+ **Order Changes:** Process customer requests for order changes, including modifications to product selections, quantities, and shipping details.

+ **Shipping Inquiries:** Provide customers with shipping information, including status updates, estimated delivery times, and tracking numbers.

+ **Product Knowledge:** Answer detailed product-related questions and provide expert advice to customers about product specifications, features, and usage.

+ **Data Entry:** Accurately input and update customer order information in the system.

+ **Collaboration:** Work with other departments (such as Shipping, Sales, and Manufacturing) to ensure that customer orders are processed smoothly and accurately.

+ **Customer Satisfaction:** Maintain a positive and empathetic attitude toward customers and strive for high satisfaction in every interaction.

+ **Record Keeping:** Document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.

**Qualifications:**

+ Excellent verbal and written communication skills.

+ Strong problem-solving and critical-thinking abilities.

+ Ability to multitask and manage time effectively.

+ Proficiency in QuickBooks and Excel a plus.

+ Familiarity with order processing and shipping procedures.

+ Previous experience in customer service or a similar role is preferred.

+ Ability to learn and maintain product knowledge.

+ Enjoy solving customers problems!

Why should you choose Manpower?

+ Free training to upgrade your skills, including a free college tuition program

+ Medical, dental, vision, 401k

+ Weekly pay with direct deposit

+ 24/7 Manpower customer care support

+ Dedicated Career Partner to help you achieve your career goals

+ Voted #1 best places to work by Glassdoor 2021

Are you Interested?

Stop your job search and apply today! A recruiter will be in touch within 24 hours.

Share this job with friends and family and earn dollars with every successful hire.

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.