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Customer Service Specialist CBS
Baylor Scott & White Health • Dallas, TX 75219 • Posted 6 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Specialist CBS (Centralized Business Services) performs as a business analyst, understanding and resolving customer billing issues. This role requires excellent communication skills to instill confidence and trust in patients or guarantors, managing large amounts of incoming inquiries, and ensuring accurate and complete information is provided. The position involves de-escalating situations, guiding callers through troubleshooting, and maintaining confidentiality during sensitive conversations.
Responsibilities
- Manages large amounts of incoming inquires.
- Builds sustainable relationships and trust with patients through open and interactive communication.
- Provides accurate, valid, and complete information by analyzing all available data found in a patient accounting system.
- Meets customer service team call handling goals and productivity standards.
- De-escalates situations involving dissatisfied patients, offering patient assistance and support.
- Guides callers through troubleshooting, navigating the company site, or using the products/services.
- Keeps records of patient interactions, processes patient accounts and files documents.
- Has confidential conversations to discuss sensitive information such as PHI (Patient Health Information) and payment details.
- Follows communication procedures, guidelines, and policies.
- Collaborates with peers to improve customer service.
Qualifications
Required
- Must be able to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Computer skills (Outlook, Word, Excel).
- Basic understanding or ability to quickly learn the industry specific/fundamentals of medical billing and insurance industry concepts: EOB, UB, 1500.
About Baylor Scott & White Health
Baylor Scott & White Health is a leading not-for-profit healthcare system in the United States, offering a wide range of healthcare services including primary care, specialty care, and hospital services. Established in 2013 through the merger of Baylor Health Care System and Scott & White Healthcare, the company operates numerous hospitals, clinics, and outpatient facilities, with a headquarters in Dallas, Texas. They are committed to innovation, collaboration, integrity, and compassion for patients, and have a strong reputation for high-quality care and clinical excellence.
Full Job Description
The Customer Service Specialist CBS (Centralized Business Services) 1 performs as a business analyst, understanding and resolving customer billing issues. This position requires instilling confidence and trust by demonstrating excellence when communicating with a patient or a guarantor.
**ESSENTIAL FUNCTIONS OF THE ROLE**
+ Manages large amounts of incoming inquires.
+ Builds sustainable relationships and trust with patients through open and interactive communication.
+ Provides accurate, valid, and complete information by analyzing all available data found in a patient accounting system and ensures all communications are covered, explained, and documented.
+ Meets customer service team call handling goals and productivity standards.
+ De-escalates situations involving dissatisfied patients, offering patient assistance and support.
+ Guides callers through troubleshooting, navigating the company site, or using the products/services.
+ Keeps records of patient interactions, processes patient accounts and files documents. Has confidential conversations to discuss sensitive information such as PHI (Patient Health Information) and payment details.
+ Follows communication procedures, guidelines, and policies.
+ Collaborates with peers to improve customer service.
**KEY SUCCESS FACTORS**
+ Must be able to multi-task, prioritize, and manage time effectively.
+ Customer orientation and ability to adapt/respond to different types of characters.
+ Excellent communication and presentation skills.
+ Computer skills (Outlook, Word, Excel).
+ Basic understanding or ability to quickly learn the industry specific/fundamentals of medical billing and insurance industry concepts: EOB, UB, 1500.
**BENEFITS**
Our competitive benefits package includes the following
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
**QUALIFICATIONS**
+ EDUCATION - H.S. Diploma/GED Equivalent
+ EXPERIENCE - 2 Years of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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