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Help Desk Technician - DHS Clearance - (24347)
American Systems • Remote • Posted 6 days ago
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Remote • Full-time • $26.00-$30.00/hr • Mid Level
Job Highlights
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American Systems is seeking a highly motivated Help Desk Technician with 4 years of experience and DHS Clearance to provide remote support for customers including the DoD and Federal Government. The role involves performing Tier 1 troubleshooting under the supervision of the Service Desk Manager, providing basic computer help desk support, and troubleshooting user problems. This is a remote/telecommute position supporting first shift hours in California.
Responsibilities
- Work remotely to provide user support in a timely manner.
- Work with a team of driven, supportive and highly skilled professionals.
- Provide critical support in protecting our country.
- Receive a robust benefits package that includes Employee Stock Ownership Plan.
- Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.
- Perform Tier 1 troubleshooting for DoD and Federal Government customers under the supervision of the Service Desk Manager.
- Provide professional customer service and timely resolution or escalation of issues.
- Provide basic computer help desk support of user issues.
- Perform user data corrections and respond to questions from callers.
- Assist users with subscribing and unsubscribing to the system.
- Assist users with moving their accounts between bases/locations, updating contact information and setting up alerts on multiple devices.
- Send more complicated user issues to appropriate hierarchy for troubleshooting.
- Learn fundamental operations of commonly used software, hardware and other equipment.
- Accurately log all service requests and document resolutions using call tracking software.
- Educate end users on appropriate system use and share technology best practices.
Qualifications
Required
- Possession of a DHS Clearance.
- High School Diploma and 4 years of solid technical experience.
- Ability to work independently and responsibly without direct supervision.
- Technical troubleshooting skills in researching and documenting resolutions.
- Friendly presence and helpful attitude; good interpersonal skills.
- Exercise patience and professionalism during stressful situations.
- Ability to provide technical support over the phone; good phone skills.
- Accurately and consistently document all work; good writing skills.
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly.
- Ability to handle constantly changing flow of traffic; be able to multitask effectively.
- Working knowledge of standard operating systems, applications, and networking.
Full Job Description
Help Desk Technician - DHS Clearance - (24347)
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Job Title / Level
Help Desk Technician - DHS Clearance
Clearance Required?
DHS Clearance
Location:
Chantilly, VA 20151 US (Primary)Telecommuter/Any State, US
% Travel
0 - 10%
Job Description
We are looking for a highly motivatedHelp Desk Technician with 4 years of experience and DHS Clearance to provide remote support for customers including the DoD and Federal Government. Responsible for performing Tier 1 troubleshooting under the supervision of the Service Desk Manager. Duties include basic computer help desk support and troubleshooting user problems.
THIS IS A REMOTE/TELECOMMUTE POSITION THAT WILL SUPPORT FIRST SHIFT HOURS IN CALIFORNIA.
As aHelp Desk Technicianyou will:
+ Work remotely to provide user support in a timely manner.
+ Work with a team of driven, supportive and highly skilled professionals.
+ Provide critical support in protecting our country.
+ Receive a robust benefits package that includes Employee Stock Ownership Plan!
+ Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.
A week in the life of aHelp Desk Technician:
+ Perform Tier 1 troubleshooting for DoD and Federal Government customers under the supervision of the Service Desk Manager.
+ Provide professional customer service and timely resolution or escalation of issues.
+ Provide basic computer help desk support of user issues.
+ Perform user data corrections and respond to questions from callers.
+ Assist users with subscribing and unsubscribing to the system.
+ Assist users with moving their accounts between bases/locations, updating contact information and setting up alerts on multiple devices.
+ Send more complicated user issues to appropriate hierarchy for troubleshooting.
+ Learn fundamental operations of commonly used software, hardware and other equipment.
+ Accurately log all service requests and document resolutions using call tracking software.
+ Educate end users on appropriate system use and share technology best practices.
Job Requirements
+ Possession of a DHS Clearance is a requirement for this role. Clearance sponsorship or reciprocity is not available for this role. Applicants with clearances granted by other agencies will not be considered.
+ High School Diploma and 4 years of solid technical experience required - Can substitute a bachelor's degree in an IT field for one year of experience, or industry valued certifications may be considered in lieu of experience or degree
+ Ability to work independently and responsibly without direct supervision.
+ Technical troubleshooting skills in researching and documenting resolutions.
+ Friendly presence and helpful attitude; good interpersonal skills.
+ Exercise patience and professionalism during stressful situations.
+ Ability to provide technical support over the phone; good phone skills.
+ Accurately and consistently document all work; good writing skills.
+ Good problem-solving skills; ability to visualize a problem or situation and think abstractly.
+ Ability to handle constantly changing flow of traffic; be able to multitask effectively.
+ Working knowledge of standard operating systems, applications, and networking.
Company Awards:
+ Forbes National Best Midsize Companies
+ Energage National Best Workplaces
+ Washington Post Best Workplaces
Veteran Hiring Awards:
+ U.S. Department of Labor Hire Vets Medallion
+ BEST FOR VETS by Military Times
+ TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary/hourly range for this position is $26 - $30 per hour. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.
EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation
Share this job as a link in your status update to LinkedIn.
Job Title / Level
Help Desk Technician - DHS Clearance
Clearance Required?
DHS Clearance
Location:
Chantilly, VA 20151 US (Primary)Telecommuter/Any State, US
% Travel
0 - 10%
Job Description
We are looking for a highly motivatedHelp Desk Technician with 4 years of experience and DHS Clearance to provide remote support for customers including the DoD and Federal Government. Responsible for performing Tier 1 troubleshooting under the supervision of the Service Desk Manager. Duties include basic computer help desk support and troubleshooting user problems.
THIS IS A REMOTE/TELECOMMUTE POSITION THAT WILL SUPPORT FIRST SHIFT HOURS IN CALIFORNIA.
As aHelp Desk Technicianyou will:
+ Work remotely to provide user support in a timely manner.
+ Work with a team of driven, supportive and highly skilled professionals.
+ Provide critical support in protecting our country.
+ Receive a robust benefits package that includes Employee Stock Ownership Plan!
+ Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.
A week in the life of aHelp Desk Technician:
+ Perform Tier 1 troubleshooting for DoD and Federal Government customers under the supervision of the Service Desk Manager.
+ Provide professional customer service and timely resolution or escalation of issues.
+ Provide basic computer help desk support of user issues.
+ Perform user data corrections and respond to questions from callers.
+ Assist users with subscribing and unsubscribing to the system.
+ Assist users with moving their accounts between bases/locations, updating contact information and setting up alerts on multiple devices.
+ Send more complicated user issues to appropriate hierarchy for troubleshooting.
+ Learn fundamental operations of commonly used software, hardware and other equipment.
+ Accurately log all service requests and document resolutions using call tracking software.
+ Educate end users on appropriate system use and share technology best practices.
Job Requirements
+ Possession of a DHS Clearance is a requirement for this role. Clearance sponsorship or reciprocity is not available for this role. Applicants with clearances granted by other agencies will not be considered.
+ High School Diploma and 4 years of solid technical experience required - Can substitute a bachelor's degree in an IT field for one year of experience, or industry valued certifications may be considered in lieu of experience or degree
+ Ability to work independently and responsibly without direct supervision.
+ Technical troubleshooting skills in researching and documenting resolutions.
+ Friendly presence and helpful attitude; good interpersonal skills.
+ Exercise patience and professionalism during stressful situations.
+ Ability to provide technical support over the phone; good phone skills.
+ Accurately and consistently document all work; good writing skills.
+ Good problem-solving skills; ability to visualize a problem or situation and think abstractly.
+ Ability to handle constantly changing flow of traffic; be able to multitask effectively.
+ Working knowledge of standard operating systems, applications, and networking.
Company Awards:
+ Forbes National Best Midsize Companies
+ Energage National Best Workplaces
+ Washington Post Best Workplaces
Veteran Hiring Awards:
+ U.S. Department of Labor Hire Vets Medallion
+ BEST FOR VETS by Military Times
+ TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary/hourly range for this position is $26 - $30 per hour. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.
EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation
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