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CHWB Front Desk Assistant/Patient Services Representative
University Of Vermont • Burlington, VT 05405 • Posted 9 days ago
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In-person • Full-time • $22.00-$27.00/hr • Entry Level
Job Highlights
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The Front Desk Assistant/Patient Services Representative at the University of Vermont's Center for Health and Wellbeing (CHWB) serves as the first point of contact for students seeking services and access to care. This role involves scheduling appointments, providing information, and supporting the clinical team in various administrative tasks, including data management and logistical coordination. The position requires a commitment to diversity, equity, and inclusion, and supports the mission and philosophy of the CHWB, Division of Student Affairs, and the University of Vermont.
Responsibilities
- Serve as the first point of contact for students seeking services and access to care.
- Schedule appointments and provide information to students, staff, and various university departments.
- Build clinical schedules for the Center for Health and Wellbeing (CHWB).
- Collaborate with administrative coordinators and staff in CHWB units to troubleshoot issues and provide problem resolution.
- Provide support to professional staff in CHWB regarding data management and compilation.
- Assist in determining student needs and assignment of appropriate appointments in collaboration with counselors, providers, case managers, and other health care professionals in CHWB.
- Provide scheduling and logistical coordination of appointments, follow-up, confirmation, and questionnaires.
- Provide information to students, parents/guardians, faculty, and staff about health services offered, and how to access care.
- Answer questions regarding charges related to CHWB services.
- Support in management and maintenance of online appointment scheduling.
- Promote an inclusive environment for students and staff of all races, ethnicities, religious, national origins, genders, sexual orientations, abilities, and ages.
- Support the mission and philosophy of the CHWB, Division of Student Affairs and the University of Vermont.
Qualifications
Required
- Associate's degree in a specific or related field.
- Two years of administrative office support experience preferred.
- Experience with electronic health records preferred.
- Ability to organize work priorities, plan, and adhere to structured regulations.
- Ability to communicate interpersonally and sensitively to human concerns.
- Ability to adhere to confidentiality and ethical standards, maintain a high level of discretion.
- Demonstrates commitment to diversity, equity, and inclusion.
Full Job Description
Position Details
Advertising/Posting Title CHWB Front Desk Assistant/Patient Services Representative
Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are required to include in their cover letter information about how they will further this goal.
Posting Summary
The CHWB Front Desk Assistant (FD)/Patient Services Representative ( PSR ) is the first point of contact for students seeking services and access to care at UVM . The CHWB FD/ PSR role is critical to provide a welcoming first point of contact for students. The CHWB FD/ PSR role schedules appointments and provides information to students, staff, and various university departments, both on the telephone and in person. Responsible for building clinical schedules for the Center for Health and Wellbeing ( CHWB ). Collaborate with administrative coordinators and staff in CHWB units to troubleshoot issues and provide problem resolution. Provide support to professional staff in CHWB regarding data management and compilation. Assist in determining student needs and assignment of appropriate appointments in collaboration with the counselors, providers, case managers, and other health care professionals in CHWB . Provide scheduling and logistical coordination of appointments, follow-up, confirmation, and questionnaires. Provide information to students, parents/guardians, faculty, and staff about health services offered, and how to access care. Answer questions regarding charges related to CHWB services. Support in management and maintenance of on-line appointment scheduling. Responsible for promoting an inclusive environment for students and staff of all races, ethnicities, religious, national origins, genders, sexual orientations, abilities, and ages. Responsible for supporting the mission and philosophy of the CHWB , Division of Student Affairs and the University of Vermont.
Minimum Qualifications (or equivalent combination of education and experience)
Associate's degree in a specific or related field. Two years of administrative office support experience preferred. Experience with electronic health records preferred. Ability to organize work priorities, plan, and adhere to structured regulations. Ability to communicate interpersonally and sensitively to human concerns. Ability to adhere to confidentiality and ethical standards, maintain a high level of discretion. Demonstrates commitment to diversity, equity, and inclusion.
Desirable Qualifications
Anticipated Pay Range $22-$27/hour
Other Information
Special Conditions Bargaining unit position, A probationary period may be required for current UVM employees, External candidates must complete a 4-month probationary period, Background Check required for this position
FLSA Non-Exempt
Union Position Yes, UVMSU ($20 minimum hourly rate)
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Open Date 09/12/2024
Job Close Date (Jobs close at 11:59 PM EST.)
Open Until Filled No
Position Information
Position Title Office/Prgm Support Generalist
Posting Number S5278PO
Department Center for Health & Wellbeing/30450
Position Number 00020499
Employee FTE 1.0
Employee Term 12
Supplemental Questions
Required fields are indicated with an asterisk (*).
+ * How did you hear about this employment opportunity?
+ American Alliance of Museums
+ American Association for Affirmative Action
+ BostonWorks
+ Burlington Free Press
+ CareerBuilder
+ Chronicle of Higher Education
+ Community Organization (Please specify below)
+ Consortium of Higher Ed LGBT Resource Professionals
+ Craig's List
+ CUPA
+ Department of Labor
+ Diverse Issues in Higher Education
+ DiversityDB
+ Diversity, Inc.
+ Facebook
+ Glassdoor
+ HBCU
+ HERC
+ HigherEdJobs
+ Hispanic Outlook
+ Indeed
+ Inside Higher Ed
+ Job Central
+ Job Fair
+ JobsinVT
+ LatPro
+ LinkedIn
+ Listserv (Please specify below)
+ Monster
+ NAFSA: Association of International Educators
+ NACUBO
+ NCAA Job Market
+ NEACAC
+ PoliceOne
+ Rutland Herald
+ Seven Days
+ SHRM
+ St. Albans Messenger
+ Trade Show/Conference (Please specify below)
+ Twitter
+ UVM Catamount Job Link
+ UVM Employee (Please specify below)
+ UVM Employment Web Site
+ Vermont JobLink
+ VermontJobs.com
+ Vermont Library Association
+ Women in Higher Education
+ Workplace Diversity
+ Zip Recruiter
+ Other (Please specify below)
+ Please specify here where applicable. Enter "NA" if not applicable.
(Open Ended Question)
Documents Needed to Apply
Required Documents
+ Resume
+ Cover Letter/Letter of Application
Optional Documents
Advertising/Posting Title CHWB Front Desk Assistant/Patient Services Representative
Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are required to include in their cover letter information about how they will further this goal.
Posting Summary
The CHWB Front Desk Assistant (FD)/Patient Services Representative ( PSR ) is the first point of contact for students seeking services and access to care at UVM . The CHWB FD/ PSR role is critical to provide a welcoming first point of contact for students. The CHWB FD/ PSR role schedules appointments and provides information to students, staff, and various university departments, both on the telephone and in person. Responsible for building clinical schedules for the Center for Health and Wellbeing ( CHWB ). Collaborate with administrative coordinators and staff in CHWB units to troubleshoot issues and provide problem resolution. Provide support to professional staff in CHWB regarding data management and compilation. Assist in determining student needs and assignment of appropriate appointments in collaboration with the counselors, providers, case managers, and other health care professionals in CHWB . Provide scheduling and logistical coordination of appointments, follow-up, confirmation, and questionnaires. Provide information to students, parents/guardians, faculty, and staff about health services offered, and how to access care. Answer questions regarding charges related to CHWB services. Support in management and maintenance of on-line appointment scheduling. Responsible for promoting an inclusive environment for students and staff of all races, ethnicities, religious, national origins, genders, sexual orientations, abilities, and ages. Responsible for supporting the mission and philosophy of the CHWB , Division of Student Affairs and the University of Vermont.
Minimum Qualifications (or equivalent combination of education and experience)
Associate's degree in a specific or related field. Two years of administrative office support experience preferred. Experience with electronic health records preferred. Ability to organize work priorities, plan, and adhere to structured regulations. Ability to communicate interpersonally and sensitively to human concerns. Ability to adhere to confidentiality and ethical standards, maintain a high level of discretion. Demonstrates commitment to diversity, equity, and inclusion.
Desirable Qualifications
Anticipated Pay Range $22-$27/hour
Other Information
Special Conditions Bargaining unit position, A probationary period may be required for current UVM employees, External candidates must complete a 4-month probationary period, Background Check required for this position
FLSA Non-Exempt
Union Position Yes, UVMSU ($20 minimum hourly rate)
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Open Date 09/12/2024
Job Close Date (Jobs close at 11:59 PM EST.)
Open Until Filled No
Position Information
Position Title Office/Prgm Support Generalist
Posting Number S5278PO
Department Center for Health & Wellbeing/30450
Position Number 00020499
Employee FTE 1.0
Employee Term 12
Supplemental Questions
Required fields are indicated with an asterisk (*).
+ * How did you hear about this employment opportunity?
+ American Alliance of Museums
+ American Association for Affirmative Action
+ BostonWorks
+ Burlington Free Press
+ CareerBuilder
+ Chronicle of Higher Education
+ Community Organization (Please specify below)
+ Consortium of Higher Ed LGBT Resource Professionals
+ Craig's List
+ CUPA
+ Department of Labor
+ Diverse Issues in Higher Education
+ DiversityDB
+ Diversity, Inc.
+ Glassdoor
+ HBCU
+ HERC
+ HigherEdJobs
+ Hispanic Outlook
+ Indeed
+ Inside Higher Ed
+ Job Central
+ Job Fair
+ JobsinVT
+ LatPro
+ Listserv (Please specify below)
+ Monster
+ NAFSA: Association of International Educators
+ NACUBO
+ NCAA Job Market
+ NEACAC
+ PoliceOne
+ Rutland Herald
+ Seven Days
+ SHRM
+ St. Albans Messenger
+ Trade Show/Conference (Please specify below)
+ UVM Catamount Job Link
+ UVM Employee (Please specify below)
+ UVM Employment Web Site
+ Vermont JobLink
+ VermontJobs.com
+ Vermont Library Association
+ Women in Higher Education
+ Workplace Diversity
+ Zip Recruiter
+ Other (Please specify below)
+ Please specify here where applicable. Enter "NA" if not applicable.
(Open Ended Question)
Documents Needed to Apply
Required Documents
+ Resume
+ Cover Letter/Letter of Application
Optional Documents
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