Client Relationship Manager

JOB ID: 80382

Excellent opportunity with a Fortune 100 Company! This is a 6 month Contract to Permanent.

What you'll do:

• Consult with clients to deliver a comprehensive solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, interface requirements, business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an solution
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Interact/collaborate with associates in sales and customer service
• Maintain and expand knowledge and proficiency on implementation job function, products/services and implementation best practices

Completes complex projects including:

• Calculation updates, special reports, tax amendments, company setup, troubleshooting
• PTO, OT, Double Time, etc. researches historical data for adjustments needed
• Researches Benefit Accruals recalculates and imports corrections.
• Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
• Performs other related duties as assigned.

What you need to do the job:

• 2 - 3 years of experience working in a client service/customer service environment OR
• Excellent time management and communication skills
• Proficient using Microsoft Office

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work as part of a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills
• Excellent communication skills both verbal and written
• Proficient using Microsoft Office