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Desktop Support
VC5 Consulting • Dallas, TX 75215 • Posted 1 day ago via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Desktop Support Specialist is responsible for providing technical support to end-users, including assistance with desktops, access devices, and equipment. This role involves day-to-day technical support, incident ticket resolution, server backup functions, network connectivity troubleshooting, and working with vendor support contracts to resolve issues. The specialist serves as the primary contact for physical security end-user support.
Responsibilities
- Provide technical support to end-users for desktops, access devices, and equipment.
- Resolve incident tickets and ensure quick restoration solutions for end-users.
- Monitor, maintain, and perform backup functions on servers.
- Troubleshoot problems associated with network connectivity using diagnostic tools.
- Work with vendor support contracts to resolve technical issues.
- Serve as the primary contact for physical security end-user support.
Qualifications
Required
- Experience in monitoring, maintaining, and performing backup functions on servers.
- Good understanding of a ticketing system and prioritizing tickets.
- Familiarity with using diagnostic tools to troubleshoot network connectivity and workstation issues.
- Ability to assist end-users on basic software, hardware, and peripheral device operations.
- Ability to work with vendor support contracts to resolve technical issues within the desktop environment.
- Good understanding of how to accurately and promptly record incident/issue and service request ticket work logs and service restoration activity in the incident management system.
About VC5 Consulting
VC5 Consulting is a leading firm specializing in filling hard-to-find positions in Accounting, Finance, and IT with highly-skilled and vetted consultants. They offer recruitment services for roles like CFO, Controller, VP Finance, and various IT positions such as Cloud & DevOps, Data Analytics, and Project Management. VC5 Consulting provides a focused recruiting process to ensure clients have access to top talent in these specific industries.
Full Job Description
Desktop Support
Job Summary:
The Desktop Support Specialist is responsible for providing a single point of contact for physical security end-user's assistance to receive technical support for desktops, access, devices, and equipment. Responsible for day-to-day technical support and timely resolution of end-users desktop related issues, incident tickets and optimal restoration solution provided to end-users. Assists in monitoring, maintaining and performing backup functions on servers. Use diagnostic tools to troubleshoot problems associated with network connectivity. Works with vendor support contracts to resolve tech issues.
This person will also serve as the primary contact for physical security end-user support, handling technical issues related to desktops, access devices, and equipment. Provide daily technical support, resolve incident tickets, and ensure quick restoration. Monitor, maintain, and perform backups on servers, troubleshoot network connectivity issues, and work with vendors to address technical problems.
Top 3-5 Must-Haves:
- Experience in monitoring, maintaining, and preforming backup functions on servers.
- Good understanding of a ticking system and prioritizing tickets
- Familiarity with use of diagnostic tools to troubleshoot problems associated with network connectivity, and workstation (hardware/software).
- Ability to assist end-users on basic software, hardware, and peripheral device operations.
- Ability to work with vendor support contracts to resolve technical issues withing the desktop environment.
- Good understanding on how to accurately and promptly record incident/ issue and service request ticket works logs and service restoration activity in the incident management system with the date, time and restoration activity summaries (Lenel, Exacqvision, HUGS, Milestone).
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