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HVAC Customer Service Manager
Colvin Resources Group • Dallas, TX 75215 • Posted 1 day ago via LinkedIn
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In-person • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The HVAC Customer Service Manager at Colvin Resources Group is responsible for supervising the daily operations of the customer service department, creating and maintaining a customer loyalty program, setting and coaching team members to achieve customer service goals, and analyzing performance data. This role involves interacting with customers, handling queries and complaints, and staying current on industry trends.
Responsibilities
- Supervising the daily operations of the customer service department
- Creating and maintaining a reliable customer loyalty program
- Setting customer service goals for team members and coaching them to help them to reach those goals
- Compile and analyze data to measure performance; convey data to upper management
- Interacting with customers and handling customer service queries and complaints in a timely manner
- Staying current on the latest industry trends and techniques
Qualifications
Required
- Exhibit a positive attitude and willingness to work
- Customer Service Experience
- Management Experience
- At least 3 years of HVAC dispatch / CSR experience
- Working knowledge of Service Titan
- Commit to further development of customer service skills
- Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
- Excellent written and verbal communication skills
Full Job Description
Dallas HVAC company is hiring:
- Full Benefits
- Awesome work culture
- On-site gym
- Pickle Ball Courts
Customer Service Manager
Job Duties:
- Supervising the daily operations of the customer service department
- Creating and maintaining a reliable customer loyalty program
- Setting customer service goals for team members and coaching them to help them to reach those goals
- Compile and analyze data to measure performance; convey data to upper management
- Interacting with customers and handling customer service queries and complaints in a timely manner
- Staying current on the latest industry trends and techniques
Qualifications:
- Exhibit a positive attitude and willingness to work
- Customer Service Experience
- Management Experience
- At least 3 years of HVAC dispatch / CSR experience
- Working knowledge of Service Titan
- Commit to further development of customer service skills
- Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
- Excellent written and verbal communication skills
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