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Customer Technical Support
Connect Search, LLC • Madison, WI 53774 • Posted 2 days ago via LinkedIn
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In-person • Full-time • $22.00-$27.00/hr • Contract • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
A manufacturing company in Madison, WI is seeking a full-time Technical Customer Service Representative for a contract-to-hire role. The position involves handling inbound calls, determining machine issues, instructing customers on site fixes, dispatching service techs or returning equipment, and managing customer interactions through phone calls, emails, and chats. This role requires technical knowledge of industrial machines and experience with CRM systems. The position is 100% in-person with potential for hybrid work after training.
Responsibilities
- Responsible for inbound calls
- Determine issue with the machine and instructing customers onsite fixes
- If a service tech needs to be dispatched or if the equipment is to be returned
- Field phone calls, e-mail, and chats assigned from customers in need of tech support
- Follow protocols and diagnostics to troubleshoot issues
- Create records in CRM, log complete interactions
- Create parts order, dispatch service technicians, and collect billing info
- Administer warranty and service programs
- Deliver effortless customer experiences
- Acquire and demonstrate competence by leveraging system and KMS
- Provide complete and accurate responses to inbound telephone calls
- Enter and scan State Tax Exemption certificates
- Process event registrations and product orders, including kit shipments
- Place outbound calls as necessary to satisfy customer service requests
Qualifications
Required
- Customer service experience with technical products (electrical, automotive, HVAC)
- Understand how industrial machines work
- CRM experience
- Multiline phone system
Full Job Description
Manufacturing company is looking to hire a full-time Technical CSR role here in Madison, WI (53704). This role will be contract-to-hire and is looking to interview/start immediately!
Pay: $22-27/hr (Based on experience)
Address: Madison, WI, 53704
Schedule: M-F, 8:00am – 4:30pm
Hybrid: No, 100% in-person but after training may be flexible
Responsibilities:
- Responsible for inbound calls
- Determine issue with the machine and instructing customers onsite fixes
- If a service tech needs to be dispatched or if the equipment is to be returned
- Field phone calls, e-mail, and chats assigned from customers in need of tech support
- Follow protocols and diagnostics to troubleshoot issues
- Create records in CRM, log complete interactions
- Create parts order, dispatch service technicians, and collect billing info
- Administer warranty and service programs
- Deliver effortless customer experiences
- Acquire and demonstrate competence by leveraging system and KMS
- Provide complete and accurate responses to inbound telephone calls
- Enter and scan State Tax Exemption certificates
- Process event registrations and product orders, including kit shipments
- Place outbound calls as necessary to satisfy customer service requests
Must Have:
- Customer service experience with technical products (electrical, automotive, HVAC)
- Understand how industrial machines work
- CRM experience
- Multiline phone system
Please send updated resume to kyle.dahmen@connectsearchllc.com
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