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Customer Service Representative
Compunnel Inc. • Jurupa Valley, CA • Posted 1 day ago via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at Compunnel Inc. is responsible for managing inbound phone calls, online inquiries, and customer walk-ins, performing operations and logistics tasks, and collaborating with customers and branch staff to address issues. This role involves processing customer requests, documenting tasks, answering product questions, entering orders, arranging deliveries, handling contract renewals, and supporting service shop technicians and branch staff. The representative is expected to maintain a safe working environment, ensure timely customer service, and demonstrate high impact culture through innovation, accountability, and empowerment.
Responsibilities
- Manage inbound phone calls, online inquires and customer walk-ins
- Perform operations and logistics tasks; scheduling technicians, deliveries and equipment
- Collaborate with customers and branch staff on dealing with issues
- Process customer requests such as rental quote generation and order placement
- Document tasks in process flows
- Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel
- Enter orders and arrange delivery to all sites and locations
- Handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
- Review autorenewals of contracts and support contract additions
- Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off
- Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
- Support branch staff in compiling metrics
- Assist branch manager and service staff in ensuring customer requests are completed in a timely manner
- Ensure correct time entries and appropriate billing is maintained for projects and service engagements
- Obtain and update forms of payment to process for service orders from customers
- Ensure all service operations and part numbers are added to service orders
- Create and maintain safe working environment and culture within the organization
- Take care of internal and external customer needs and expectations
Qualifications
Required
- High school diploma or equivalent
- 2 years of applicable work experience
- Computer proficiency to include Microsoft Suite and math skills
- Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing
- Able to execute tasks medium levels of autonomy; limited guidance required for complex tasks
- Able to collaborate with other disciplines
- Ability to understand concepts in execution and strong organization skills
- Understanding of general business concepts
- Strong communication skills between team members
- Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Fluency in relevant ERP systems
- Basic understanding of typical IT business tools
Preferred
- Forklift certification
About Compunnel Inc.
Compunnel is a global IT company founded in 1994, specializing in IT staffing, software development, cloud solutions, managed services, and robotic process automation. It serves clients across various industries and has strategic partnerships with technology leaders like Microsoft and IBM, enabling it to offer innovative solutions worldwide. With a focus on client service, certifications, and strategic acquisitions, Compunnel continues to grow and expand its market presence while driving customer digital transformation goals.
Full Job Description
CORE RESPONSIBILITIES:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Manage inbound phone calls, online inquires and customer walk-ins
Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment
Strong collaboration with customers and branch staff on dealing with issues
Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail
Ability to document tasks in process flows
Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary
Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
Reviews autorenewals of contracts and supports contract additions identified by branch staff
Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off
Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
Supports branch staff in compiling metrics
Assists branch manager and service staff ensuring customer requests are completed in a timely manner
Ensure correct time entries and appropriate billing is maintained for projects and service engagements
Obtain and updates forms of payment to process for service orders from customers
Ensures all service operations and part numbers are added to service orders
Create and maintain safe working environment and culture within the organization
Take care of internal and external customer needs and expectations
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment; usually works with direct supervision but can work independently
QUALIFICATIONS:
High school diploma or equivalent plus 2 years of applicable work experience
Forklift certification preferred.
Computer proficiency to include Microsoft Suite and math skills
Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing
Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks
Able to collaborate with other disciplines
Ability to understand concepts in execution and strong organization skills
Understanding of general business concepts
Strong communication skills between team members
Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Fluency in relevant ERP systems
Basic understanding of typical IT business tools
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