Customer Service Representative

Job Store Staffing is seeking Customer Service Experts for our client in South Colorado Springs, CO. In this role you will be, fostering relationships through clear communication across various platforms. You will be responsibility for informing customers with inventory and delivery updates, maintaining ERP data accuracy, resolving customer issues efficiently, and driving revenue growth through upselling and proactive business development.

Location: South Colorado Springs, 80905

Shift: Monday - Friday 8:00 am - 5:00 pm

Pay Range: $20-22/hour

Qualifications/Skills Needed:

• 4+ years in customer service, call center, sales desk, or order taking
• Outbound sales calls experience
• Intermediate to advanced MS Office skills (Word, Excel, Outlook).
• Ability to calculate discounts, interest, commissions, and percentages.
• High school diploma or GED required; associate or bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Effective listening and de-escalation skills.
• Attention to detail and accuracy in a fast-paced environment.
• Quick thinking and resourcefulness in problem-solving.

Essential Functions and Basic Duties:

• Engage with stakeholders via email, phone, and chat to understand goals and challenges.
• Communicate inventory status and delivery needs with operational teams.
• Maintain accurate records in the ERP system.
• Troubleshoot, analyze, and resolve customer issues promptly.
• Respond to inquiries about order tracking, billing, and returns.
• Perform suggestive selling techniques and manage orders and promotions.
• Develop new business opportunities and create upselling and cross-selling opportunities.

Meet Your Recruiter

Amanda Jensen
Recruiting Manager- Colorado Springs

This is Amanda, the Recruiting Manager for the Colorado Springs branch. She has a need - a need for speed. She specializes in fast placements and going fast on her motorcycle (legally, of course). Since 2019, Amanda has used her multiple HR and Staffing certificates to become an established partner to local companies and job seekers alike. When she's not working or riding her motorcycle, Amanda enjoys spending time with her three rescue dogs and exploring the great outdoors with her family.

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• amanda@jobstorestaffing.com
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