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Relationship Manager
Userpilot • Austin, TX 78704 • Posted 8 days ago
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In-person • Full-time • Mid Level
Job Highlights
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Userpilot is seeking an experienced Relationship Manager to join their team, working alongside the Customer Success Team to manage all commercials for existing business. The role involves driving expansion revenue, leading customer renewal processes, managing a pipeline of business opportunities, and developing strong relationships with key decision-makers to align their business needs with Userpilot's solutions.
Responsibilities
- Drive expansion revenue and grow existing accounts by upselling Userpilot's software solutions to existing customers.
- Lead customer renewal process, negotiation, and contract execution.
- Manage and nurture a pipeline of business opportunities to meet and exceed sales targets.
- Conduct product demos to showcase the unique value proposition of Userpilot's offerings.
- Develop strong relationships with key decision-makers within target organizations to understand their business needs and align them with Userpilot's solutions.
- Collaborate with Implementation Specialists, Customer Success Managers, and the Operations Team to ensure customer satisfaction, expansion, and retention.
Qualifications
Required
- 2+ years of account management experience, preferably in SaaS or software sales.
- Proven track record of consistently achieving or exceeding sales targets.
- Experience managing a pipeline with a strong understanding of the software sales cycle.
- Detail-oriented, highly organized, and able to manage multiple tasks simultaneously.
- Ability to work in a fast-paced, high-growth environment.
- Exceptional communication and negotiation skills.
- Proven ability to understand and successfully promote technical offerings and solution sets.
- Great presentation and communication skills (written and verbal.)
Full Job Description
About Us:
Userpilot is a leading product engagement and analytics software used by 1,000+ companies worldwide. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users with the additional help of user engagement and feedback tools.
About the Job:
We are looking for an experienced Relationship Manager to join our growing team. As an RM, you will be working alongside the Customer Success Team to manage all commercials for existing business. The ideal candidate will have a strong sales background and a proven track record of success in account management for software sales.
Responsibilities:
Required Skills & Experience:
Benefits:
Userpilot is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Userpilot is a leading product engagement and analytics software used by 1,000+ companies worldwide. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users with the additional help of user engagement and feedback tools.
About the Job:
We are looking for an experienced Relationship Manager to join our growing team. As an RM, you will be working alongside the Customer Success Team to manage all commercials for existing business. The ideal candidate will have a strong sales background and a proven track record of success in account management for software sales.
Responsibilities:
- Drive expansion revenue and grow existing accounts by upselling Userpilot's software solutions to existing customers.
- Lead customer renewal process, negotiation, and contract execution.
- Manage and nurture a pipeline of business opportunities to meet and exceed sales targets.
- Conduct product demos to showcase the unique value proposition of Userpilot's offerings.
- Develop strong relationships with key decision-makers within target organizations to understand their business needs and align them with Userpilot's solutions.
- Collaborate with Implementation Specialists, Customer Success Managers, and the Operations Team to ensure customer satisfaction, expansion, and retention.
Required Skills & Experience:
- 2+ years of account management experience, preferably in SaaS or software sales.
- Proven track record of consistently achieving or exceeding sales targets.
- Experience managing a pipeline with a strong understanding of the software sales cycle.
- Detail-oriented, highly organized, and able to manage multiple tasks simultaneously.
- Ability to work in a fast-paced, high-growth environment.
- Exceptional communication and negotiation skills.
- Proven ability to understand and successfully promote technical offerings and solution sets.
- Great presentation and communication skills (written and verbal.)
Benefits:
- Competitive base salary and attractive OTE
- Training opportunities, participation in industry events, and conferences
- Dynamic work environment
- Private employee medical insurance
- Time-Off:
- 15 PTOs
- Winter Break
- Public holidays
- 14 days of Sick Leave
Userpilot is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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