Operations Manager

The Operations Manager leads and manages all aspects of branch freight operations including staff management. Responsible for operational efficiency, service quality, customer satisfaction, new business implementation, file level profitability and operational excellence of the Freight team. Works to achieve both individual and company goals and objectives. Supports team members through development and performance management. Ensuring that expectations are clear and that team members are held accountable.

General Responsibilities:
• Supervisory management responsibilities for all branch employees and their daily work and work schedules.
• Responsible for operational decisions on shipments/transactions
• Manages, updates and communicates new initiatives/requirements with team.
• Conduct quarterly One to One's for direct reports and ensure completion for all Branch staff.
• Ensure that concerns raised by the team are addressed appropriately by reaching out to Branch Manager and/or HR as needed.
• Mentor, Identify and coordinate training needs of the team.
• Manage high priority accounts as needed.
• Implement and manage procedures for KPI management using the available tools and reports.
• Responsible for interviewing new hires, implements disciplinary measures as needed, informs Human Resources (HR) of any escalating incidents.
• Ensuring that policies and procedures set forth by the company are followed.
• Responsible for supporting the development and engagement of all staff.
• Responsible for problem resolution and conflicts for customers, vendors, and staff.
• Ability to quote all modes of transport to clients.
• Build relationships with existing clients and seek further business opportunities with new ones.
• Understand the operations behind all modes of transport.
• Performs other related duties as assigned by senior management.

Education & Work Experience Required
• Bachelor's degree preferred; Successful completion of high school, or equivalent, plus additional job-related coursework or specialized training required.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Products and Cargo Wise software(s) programs or similar.
• Minimum 5-8 years' experience in shipments and operations.
• 5+ Years staff management
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Strong organizational skills with the ability to multitask and prioritize.