Credit Analyst Toyota Lift of Houston

Credit Analyst

• Paid weekly and hourly.
• Continued hands on and virtual training.
• 401(k) with company matching.
• Paid time off and holidays.
• Employee Assistance Program (EAP).
• Healthcare benefits available.

Classification

Non - Exempt

Job Summary

The ultimate objective of all collection activities will be to determine the cause and severity of an account's delinquency, and establish an appropriate course of action in order to remedy the situation.

Collection Efforts will include, but not be limited to extensive phone calls, written emails, and taking payments over the phone. Coordinate collection activities with the Asist. Credit Manager on a weekly basis.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
• Demonstrates a positive attitude.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of customer information.
• Contacts and confers with customers by any means necessary in order to determine the reason for delinquency, and to arrange an appropriate course of action in order to remedy the situation.
• Makes recommendations to management if Account is uncollectable or has issues not resolved at branch level.
• Records all communications and all collection activity.
• Follows-up on calls in a timely manner.
• Takes credit card payments over the phone, and processes the payment.
• Reviews AR for any unapplied cash, and performs any other duties as assigned.
• Help Maintain the DSO 32 days or below.
• Help reduce the over 90+ balance and maintain exposure
• Review aging for adjustments before end of month
• Communicates with Dept. Managers on high risk exposure of their customer.
• Understands Portal billing
• Reply to daily emails in a timely fashion.

Qualifications
• 5yrs+ collection experience with reasonable knowledge of collection practices.
• Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
• Strong customer service skill
• Excellent written and verbal communications skills - must be able to work and communicate extraordinarily with both within the company and sales team.
• Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of the Credit dept.
• Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.
• Ability to work independently.
• Accuracy and attention to detail required.
• Be adaptable to environmental change.
• Expert at Excel. This Is a must. (deal breaker if unable to create spreadsheets and graphs)
• Multi-tasker
• Be organized, in order to adapt to last minute change.
• Ability to operate related computer applications and office equipment.

Typical Physical Activity

Physical Demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, hearing and traveling.

Travel Requirements

None

The Credit Analyst must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer