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Quality Assurance and Improvement (QAQI) Specialist
Arab American Family Support Center • Brooklyn, NY 11201 • Posted 8 days ago
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Hybrid • Full-time • $60,255/yr • Mid Level
Job Highlights
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The Quality Assurance and Improvement Specialist at Arab American Family Support Center (AAFSC) is responsible for overseeing all quality improvement, quality assurance, and quality control activities within the Preventive Services department. This role involves managing internal and external quality assurance and control activities, ensuring compliance with city and state funder requirements, and supporting program monitoring and evaluation. The ideal candidate will have a strong background in data management, program monitoring, and a commitment to serving immigrant, refugee, and low-income communities.
Responsibilities
- Manage schedule of internal quality assurance and quality control activities within the Preventive Services standard operating procedures.
- Conduct monthly and quarterly internal case audits.
- Oversee the Preventive Services data collection process.
- Manage schedule of external quality assurance and quality control activities.
- Analyze and report the results of the bi-annual PAMS audit report to the Preventive Leadership team.
- Analyze and share the results of the ACSScorecard Report with the Preventive Services team.
- Provide assistance as needed with other external audits, including APA and OCFS audits.
- Maintain the labeling and storage processes for closed case files and create annual case closing survey report.
- Upload intake information and case closing information into Apricot system monthly.
- Ensure the Preventive Services team has the most up-to-date ACS and OCFS information/policies.
- Identify recurring data quality and data integrity issues and develop/enhance quality assurance processes to address these issues.
- Monitor the effectiveness of Quality Improvement implementation and identify remaining gaps.
- Participate in data analysis to identify Quality Improvement opportunities.
- Ensure data entry meets contractual and AAFSC program requirements.
- Provide ongoing training and support to Preventive staff in quality control, quality assurance, quality improvement, and data collection responsibilities and processes.
Qualifications
Required
- Bachelor's degree.
- Experience conducting audits and providing feedback.
- Experience with database management, including creating reports.
- Experience tracking and analyzing data to identify best practices and opportunities for improvement.
- Excellent writing and editing skills; strong verbal communication and interpersonal skills.
- Strong computer skills and proficiency with technology including Microsoft Excel and databases.
- Ability to thrive in a busy work environment, be innovative, and make decisions independently.
- Ability to maintain client confidentiality.
- Passion for AAFSC's mission and vision.
- U.S. Work Authorization.
Full Job Description
JOB TITLE: Quality Assurance and Improvement Specialist
EMPLOYMENT TYPE: Full-Time
LOCATION: Hybrid (2-3 days in office); City-Wide
REPORTS TO: Senior Director& Counsel of Preventive Administration
SALARY: $60,255/year
ABOUT AAFSC:
The Arab-American Family Support Center (AAFSC) is a non-profit,non-sectarian organization established in 1994 to provide culturally andlinguistically competent, trauma-informed social services. Our mission is toempower immigrants and refugees with the tools they need to successfullyacclimate to the world around them and become active participants in theircommunities. While our doors are open to all, AAFSC has developed cultural andlinguistic expertise in serving members of NYC's Arab, Middle Eastern, NorthAfrican, Muslim, and South Asian (AMENAMSA) immigrant and refugee communities.AAFSC promotes mental and physical well-being and community power. We ensurefamilies are knowledgeable about their rights and equipped to participate incivic society with confidence and security. We help prevent child abuse, andwork to end domestic- and gender-based violence. We provide the tools forlearners of every age to succeed. Finally, we help lift up the voices and needsof under-represented communities and champion gender-, racial-, restorative-,and immigrant justice.
JOB SUMMARY
The Quality Assurance and Improvement Specialist works within thePreventive Services program and partners with the Preventive program staff,leadership team, and Resource Development team. The Specialist oversees allquality improvement, quality assurance and quality control activities for the Preventive Services department toensure compliance with city and state funder requirements. A successful person in this role will havea strong background in data management as well as program monitoring andevaluation. A commitment to immigrant, refugee and low-income communities isessential for this role.
PRIMARY DUTIES& RESPONSIBILITIES
Quality Assuranceand Quality Control
Manageschedule of internal quality assurance and quality control activities withinthe Preventive Services standard operating procedures, including
Quality Improvement
DataEvaluation
Staff Support& Training
BACKGROUND ANDPOSITION REQUIREMENT
We are an equal-opportunity employer that values diversity at all levels. All individuals,regardless of personal characteristics, are encouraged to apply.
Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled
EMPLOYMENT TYPE: Full-Time
LOCATION: Hybrid (2-3 days in office); City-Wide
REPORTS TO: Senior Director& Counsel of Preventive Administration
SALARY: $60,255/year
ABOUT AAFSC:
The Arab-American Family Support Center (AAFSC) is a non-profit,non-sectarian organization established in 1994 to provide culturally andlinguistically competent, trauma-informed social services. Our mission is toempower immigrants and refugees with the tools they need to successfullyacclimate to the world around them and become active participants in theircommunities. While our doors are open to all, AAFSC has developed cultural andlinguistic expertise in serving members of NYC's Arab, Middle Eastern, NorthAfrican, Muslim, and South Asian (AMENAMSA) immigrant and refugee communities.AAFSC promotes mental and physical well-being and community power. We ensurefamilies are knowledgeable about their rights and equipped to participate incivic society with confidence and security. We help prevent child abuse, andwork to end domestic- and gender-based violence. We provide the tools forlearners of every age to succeed. Finally, we help lift up the voices and needsof under-represented communities and champion gender-, racial-, restorative-,and immigrant justice.
JOB SUMMARY
The Quality Assurance and Improvement Specialist works within thePreventive Services program and partners with the Preventive program staff,leadership team, and Resource Development team. The Specialist oversees allquality improvement, quality assurance and quality control activities for the Preventive Services department toensure compliance with city and state funder requirements. A successful person in this role will havea strong background in data management as well as program monitoring andevaluation. A commitment to immigrant, refugee and low-income communities isessential for this role.
PRIMARY DUTIES& RESPONSIBILITIES
Quality Assuranceand Quality Control
Manageschedule of internal quality assurance and quality control activities withinthe Preventive Services standard operating procedures, including
- Conductingmonthly and quarterly internal case audits.
- Oversightof the Preventive Services data collection process
- Manageschedule of external quality assurance and quality control activities,including
- ProviderAgency Measurement System (PAMS):
- Sendout staff reminders in preparation of PAMS audits.
- Analyze and report the result ofthe bi-annual PAMS audit report to the Preventive Leadership team
- ACSScorecard Report
- Analyze and share the results withthe Preventive Services team and incorporate them into an improvement plan ifneeded.
- Provideassistance as needed with other external audits, including APA and OCFS audits.
- Maintainthe labeling and storage processes for closed case files and create annual caseclosing survey report.
- Uploadintake information and case closing information into Apricot system monthly.
- Ensureour Preventive Services team has the most up-to-date ACS and OCFSinformation/policies, communicating these policies when necessary, and beingthe go-to person to provide clarification and guidance.
- Identifyrecurring data quality and data integrity issues, and, in coordination with PreventiveLeadership, develop/enhance quality assurance processes to address theseissues.
Quality Improvement
- Monitorthe effectiveness of Quality Improvement implementation, identify remaininggaps, and follow-up with relevant staff to ensure sustainable change andimprovement.
- Activelyparticipate in data analysis to identify Quality Improvement opportunities, andpresent data to programs to help staff understand and use data to improveprogram performance.
DataEvaluation
- Ensuredata entry meets contractual and AAFSC program requirements.
- Demonstrateattention to detail, responsibility, and dependability in data reporting toexternal and internal database platforms.
Staff Support& Training
- Provideongoing training and support to Preventive staff in quality control, qualityassurance, quality improvement, and data collection responsibilities andprocesses.
- Incollaboration with the Associate Director of Training and Development, supportthe maintenance of technical training resources and develop new materials asneeded.
BACKGROUND ANDPOSITION REQUIREMENT
- Bachelor'sdegree required.
- Experienceconducting audits and providing appropriate and helpful feedback.
- Experiencewith database management, including creating reports.
- Experiencetracking and analyzing data to identify best practices and opportunities forimprovement.
- Excellentwriting and editing skills; strong verbal communication and interpersonalskills.
- Strongcomputer skills and proficiency with technology including Microsoft Excel anddatabases.
- Ableto thrive in a busy work environment, be innovative, and make decisionsindependently.
- Mustbe able to maintain client confidentiality.
- Passionfor AAFSC's mission and vision.
- U.S.Work Authorization required
We are an equal-opportunity employer that values diversity at all levels. All individuals,regardless of personal characteristics, are encouraged to apply.
Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled
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