Customer Care Representative - West Jordan, Utah - Starting at $19.00 DOE

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Accepts incoming phone calls, e-mails, and texts requests for quotation, price, delivery and new/change orders.
• Answers questions related to company's product offering.
• Develops, documents, audits, and maintains all customer activity in SAP system.
• Maintains data entry on orders and performs order verification to ensure accuracy.
• Maintains necessary records, files, and report in electronic format.
• Understands the urgency and priorities of situations, as they arise, and implements appropriate and timely responses.
• Establishes and maintains key relationships with customers, and key internal departments at all levels in order to drive operational excellence.
• Ability to understand and interpret metrics and reports as established by management.
• Maintains the highest ethical standards.
• Look to add value to orders by upselling and increasing sales volume.
• Gain information from vendors and internal departments to provide complete information to both internal and external customers.
• Perform other duties as assigned.

Qualifications

Required

• Bachelors degree preferred
• High School or GED equivalent required
• Minimum 2-4 years experience in customer service/data entry role
• SAP experience preferred
• One to three years (1-3) experience working with inside and outside sales
• Intermediate skill level of Microsoft Office (Word, Excel, Outlook, etc.)
• Ability to multi-task
• Ability to work well under pressure
• Excellent written and verbal communication skills