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Assistant Store Manager
Goodwill of San Francisco Bay • Pleasant Hill, CA 94523 • Posted 7 days ago
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In-person • Full-time • $18.00/hr • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Assistant Store Manager at Goodwill San Francisco Bay is responsible for overseeing areas of the Outlet store and Aftermarket operations, providing leadership and direction to the store and operation team, ensuring a positive customer shopping experience, and promoting a safe and productive work environment. This role supports the Store Manager in daily operations, including coaching and training of staff, scheduling, and maintaining merchandise presentation standards.
Responsibilities
- Deliver the highest levels of customer service possible in all areas of the store.
- Support the Store Manager in daily operations.
- Conduct coaching and training of assigned staff as directed by corporate staff and Store Manager.
- Ensure scheduling of assigned staff optimizes business opportunities.
- Assist with management staffing needs at other Goodwill locations as needed.
- Maintain merchandise presentation standards through appropriate allocation of resources.
- Support in hiring activities including interviewing, new-hire orientation, and coaching.
- Work with Loss Prevention & Safety to protect assets and maximize product value.
- Ensure merchandise in assigned areas is presented according to guidelines.
- Handle all money and financial transactions according to company guidelines.
- Manage the opening and closing of the store, ensuring security and safety.
- Provide a neat, clean work environment and assist in visual presentation tasks.
- Professionally address customer needs and handle complaints with a focus on conflict resolution.
- Perform formal and informal corrective action activities as directed.
Qualifications
Required
- 1 year of customer service experience, including at least 6 months of retail experience.
- Strong interpersonal skills and ability to resolve issues ethically.
- Ability to read and write English proficiently or be enrolled in an approved ESL program.
- Proficient use of basic math skills and/or accounting.
- Demonstrated ability to lead, manage, motivate, and communicate positively with staff.
- Respect for and knowledge of diverse cultures, ethnicities, gender, sexual orientations, and age groups.
- Flexible schedule including holidays, evenings, and weekends.
- Able to lift at least 50 lbs.
- Able to stand on hard surfaces for an extended period.
Full Job Description
Job Type
Full-time
Description
You've heard of Goodwill, but did you know we exist to create second chances? Second chances for individuals who face barriers to employment - families living in poverty, single parents, people who were formerly incarcerated. And second chances for clothes, appliances, books, and all those items that need a new home.
Goodwill San Francisco Bay has a bold mission to address the biggest issues facing people and the planet. Check out our job opportunity and consider joining our team to help create a stronger Bay Area.
The Assistant Store Manager position is responsible for proficiency in areas of the Outlet store and Aftermarket operations and serves as the second in charge of operations to the Aftermarket Manager. Duties include providing leadership and direction to the store and operation team, ensuring a positive customer shopping experience and performing operational activities. This position is also responsible for promoting a safe and productive work environment for all team members, customers, and vendors.
What We Offer:
What You Will Do:
Requirements
What You Bring to The Company:
Salary Description
$18.00/hourly
Full-time
Description
You've heard of Goodwill, but did you know we exist to create second chances? Second chances for individuals who face barriers to employment - families living in poverty, single parents, people who were formerly incarcerated. And second chances for clothes, appliances, books, and all those items that need a new home.
Goodwill San Francisco Bay has a bold mission to address the biggest issues facing people and the planet. Check out our job opportunity and consider joining our team to help create a stronger Bay Area.
The Assistant Store Manager position is responsible for proficiency in areas of the Outlet store and Aftermarket operations and serves as the second in charge of operations to the Aftermarket Manager. Duties include providing leadership and direction to the store and operation team, ensuring a positive customer shopping experience and performing operational activities. This position is also responsible for promoting a safe and productive work environment for all team members, customers, and vendors.
What We Offer:
- $18.00 hourly
- Potential for retail bonus
- Medical, Dental & Vision Insurance
- Retirement Fund
- Professional Development Training
- Commuter Benefits
- Flexible Healthcare Spending Account
- Mental Health + Wellbeing Employee Assistance Program
What You Will Do:
- Responsible for delivering the highest levels of customer service possible in all areas of the store and supporting the Store Manager in daily operations.
- Conducts coaching and training of assigned staff in an appropriate manner at the direction of corporate staff and Store Manager.
- Works with Store Manager to ensure scheduling of assigned staff optimizes business opportunities.
- Occasionally assist with management staffing needs at other Goodwill locations based on the needs of the business.
- Maintain the merchandise presentation standards of assigned area through appropriate allocation of available resources to ensure standards are met.
- Supports in hiring activities including interviewing, new-hire orientation and coaching.
- Work with Loss Prevention & Safety to ensure assets are protected and that steps are taken to maximize the value potential of product.
- Ensures merchandise in assigned areas is presented according to written guidelines.
- Handle all money and financial transactions according to published company guidelines.
- Manage the opening and closing of the store while following all requirements of these activities.
- Ensure the proper security of the building, company assets and the safety of customers and employees.
- Provide a neat, clean work environment always and assist in visual presentation tasks as required.
- Professionally address customer needs, handle and address customer complaints with focus on conflict resolution and prevention of problem escalation.
- Performs formal and informal corrective action activities as directed.
- Fulfill other duties as assigned.
Requirements
What You Bring to The Company:
- 1 year of customer service experience to include at least 6 months of retail experience.
- Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
- Must be able to read and write English proficiently or have enrolled in and are on track to successfully complete an approved ESL program.
- Must possess proficient use of basic math skills and/or accounting.
- Demonstrated ability to lead, manage, motivate and communicate positively with store associates at all levels.
- Respects and has knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one's own, able to work effectively with all.
- Must have a flexible schedule including holidays, evenings, and weekends; schedules may change based on business needs.
- Able to lift at least 50 lbs.
- Able to stand on hard surfaces for an extended period.
Salary Description
$18.00/hourly
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