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Tier 1 Technical Support Specialist

SP Data Digital • Remote • Posted 7 days ago

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Remote • Full-time • $15.00-$18.20/hr • Entry Level

Job Highlights

Using AI ⚡ to summarize the original job post

As a Tier 1 Technical Support Specialist at SP Data Digital, you will be the first line of technical assistance for home security services, handling both incoming and outgoing calls to provide technical assistance and solutions to existing customers. This role involves troubleshooting company products and services, using systems to dispatch technicians if necessary, and requires strong communication skills, empathy, and technical aptitude.

Responsibilities

Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and provide solutions.
Troubleshooting company products and services.
Enhancing the customer experience through excellent communication of complex situations and solutions.
Using systems to dispatch technicians if necessary.

Qualifications

Required

A minimum of 3-6 months of technical customer service experience
Strong ability to interact with customers remotely
Strong communication skills and ability to empathize with customer
High school diploma or equivalent
Technical aptitude, problem solving skills and ability to prioritize multiple items at once
Must reside in and be legally eligible to work in the United States
Must have open availability to work between 10am - Midnight EST Monday - Sunday
Must have a personal Windows 10/11 computer that can connect directly to modem with an Ethernet cable, minimum 8 GB available RAM, minimum internet speeds of 30mbps download and 10mbps upload

About SP Data Digital

SP Data Digital is a leading contact center company in the U.S. & Canada, focusing on customer experience (CX) and sales services. They provide innovative technology platforms and expertise to help businesses achieve revenue and CX goals, with a commitment to delivering cutting-edge solutions in omni-channel contact center technologies.

Full Job Description

Who we are:

SP Data Digital provides premium sales and customer care support for companies who want to delight their customers at every step. Our company is founder led, and leverages engaged and proactive management teams to constantly innovate and drive performance. We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients' behalf. We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security. For more information on SP Data Digital, visit our website at https://www.spdatallc.com/about

What WE offer YOU.
• Base wage $15.00 USD / $16.50 CAD (provincial), $16.75 (BC), $18.20 (Ontario)
• Location: Work From Home
• Great Benefits: HEALTH + DENTAL + VISION (We've got you covered!)
• Room for GROWTH Potential: We encourage our agents to grow and seek out higher level positions.
• Fully PAID training - Online classroom style/engaging environment - with great support.

You're typical day at work:

As a Tier 1 Technical Support Specialist, you will be the first line of technical assistance for home security services. You will be:

Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and provide solutions for a major home security company
Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
Use systems to dispatch technician if necessary

Qualifications:

A minimum of 3-6 months of technical customer service experience
Must possess strong ability to interact with customers remotely in order to negotiate spending time on the phone, working through the alarm issue remotely vs. receiving service within home or business
Strong communication skills and ability to empathize with customer, breaking down complex problems into understandable/common terms is also necessary
High school diploma or equivalent required
Technical aptitude, problem solving skills and ability to prioritize multiple items at once

Important Details:

Fully Remote Position - Must reside in and be legally eligible to work in the United States
Must have open availability to work between 10am - Midnight EST Monday - Sunday, as per business needs (split offs)
Immediate start dates
Must have personal Windows 10/11 computer that you can use for work. It must be able to connect directly to modem with an Ethernet cable, minimum 8 GB available RAM, minimum internet speeds of 30mbps download and 10mbps upload

SP Data Digital is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

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